FairPrice Group 17+

Poor service

Many times. Nobody informed ‘Out of stock’ on the items that I ordered. Although The order that will be sent to me show the stock item. I Always have to call to check after their deliveries.
Today, email and text message show my order is on the way. After a Long wait, I called and found out my order had been cancelled due to some technical issue. Nobody in Fairprice bother to call and inform. I had been waiting for the order as one of the item I ordered urgently need to used. Only a simply apologise and ask me to order again and they can only deliver the earliest that is next Monday!
I spent $500 to S$600 a month in Fairprice and what I get in return is many disappointment.
Leaving me no choice but to turn other supermart to buy my things.

Developer Response ,

We’re sorry for the unstable app experience you had with us. Providing a good experience is our priority and we would like to find out more about the issue regarding app crashes when using search function. In the meantime, we have found the issue and released a fix for the in-correct cart quantity, please download the latest version. Could you contact us at @ app-feedback@fairprice.com.sg? We assure your time will not be wasted.

Poor online experience and inventory management

The stock display online doesn’t match their inventory. They cancelled the stock on me 15mins before delivery timing. I ordered the product for use and I would have understand if they cancelled it immediately after I make an order. I could have make arrangements for physical store visit.

However product was cancelled on the day of delivery and my slot is at 4-6pm. They just sent an email on 3.44 to informed me there are changes in the product stock and they write off to qty : 0 instead. All these without informing days after I made an order, if your inventory in your warehouse cannot match the stock display online then don’t bother to sell it online. It’s annoying to become aware of it only when the deliveryman didn’t send over the full purchase stock. And they just say we don’t know, you go and call ntuc to check….. I purchase it regularly online and this stock display mismatch issue only happen quite recently so am getting quite annoyed as it’s cancelled on me at the very last minute!

Just go to physical store to buy and no point paying for the membership.

Quality

Lousy is an understatement for this application as there multiple problems. First, the application is bugged and it cannot allow me to checkout. Second, the customer service rep way of troubleshoot was to ask me delete and reinstall the app. The rep seemed to imply the issue lied with the app instead of fairprice. But clearly in this case the app checkout is bugged and I could not checkout even using another device. Third, since the customer service rep was unable to resolve for me other than escalating to the IT department, the only recommendation was to do it through the website. I checked out on the web and during payment authentication using the bank OTP, another error page appeared. I had to use another device to check if the checkout was successful and if not, would my vouchers be redeemed and I get charged for nothing. Probably fairprice would not be bothered by this bad rating and would just brush it off. But it is just a sheer disappointment to have such a large organization but still not able to provide a FUNCTIONAL (not EXCEPTIONAL) app.