iPhone Screenshots

What’s New

Version v5.63.0

Do you remember the 21st ride of September?
We were changing the minds of riders
While chasing the bugs away

Hey hey hey —
Ba de ya, check the Safety Centre
Ba de ya, riding in September
Ba de ya, never have a cloudy day

Update to 5.63 for the new Safety Centre. This replaces the Emergency Button on your transit screen and provides access to Grab’s full suite of safety features.

Ratings and Reviews

4.0 out of 5
17.1K Ratings

17.1K Ratings

Kuruk ,

Grabfood

Grab’s decision to venture into the FNB industry was an excellent idea. I gave consumers a greater variety of food to choose from. However what I hope grab would improve on is that the menu should not change drastically. What I mean is that within 5 minutes, the list of restaurants drop from 20+ to a mere 5 restaurants. I get that the number of restaurants depends on the number of riders, but grab should not remove the restaurants entirely. It’s super confusing as I do not know which food app I saw the restaurant from. Instead of removing the restaurant entirely from the list, instead show that’s it’s offline or temporarily closed so that at least consumers know that grab provide services for this particular restaurant and we can keep an eye on it. Also, just a few minutes ago, I saw wingstop on the list of food, but the moment I came back to the page after checking for my grab rewards, the restaurant just disappeared entirely. It’s not even ‘closed’ or something like that.
One more thing that grab can improve on is in the option is allowing us to make remarks on our food. Some dishes (usually the wet dishes) are best delivered with the soup/gravy separated to prevent soggy-ness, and some could be allergy or simply do not one a particular ingredient in their food. So perhaps, adding an extra remark function would solve the above issue. Thank you

Developer Response ,

Hi Kuruk, please ensure you are out of the green screen before you exit the application. Thanks.

CharmDaMama ,

Super long wait

I hate it when I get a cab/car that says 'is alighting a passenger first' and the time given is 8 or 10mins... then it just hangs there and u see the car not moving at all and after waiting 15mins, it's still at 8mins. It gets very frustrating when I'm in a rush and had to wait so Loong. Grab should do something and not allow the time to be over 8mins too. Or allow other drivers which hve no passengers nearby to take the job instead!
Also, I had drivers taking jobs from a farther place even though there are other drivers nearby and then had to wait a long time for them to come again. Worse is went they took it when on the expressway, u had to wait for them to exit and come to u. When I asked, they said No Choice bcos of their incentive. They can reject any calls or their acceptance rate will drop and affect them. Then they nonchalantly told me if u cannot wait then u cancel lor!!!

Daezjn ,

Not as good as Uber

Uber app is still better than Grab. Which is surprising since Grab took over Uber? Estimated time of arrival for the Grab cars is inaccurate, e.g. a 5 min wait ends up being a 12 min wait. Afew times drivers would cancel on me because they know my destination- a feature Uber would not allow. There should be a limitation on the app of hours driven by a Grab driver per day, there has been situations where there has been shared experiences amongst peers of drivers looking exhausted and sleeping on the wheel- my friend had an accident last week due to this situation. The scoring system on Grab for passengers and drivers compared to Uber needs to be followed through thoroughly. I don’t get the impression that Grab is taking customer feedback and acting on them (Uber acts on feedback immediately and not just with an automated message of acknowledgement)- I’ve been in smelly cars, untidy cars. In regards to Grab Food, would be fantastic to also have Grab food option for NO single use plastic cutlery!!! Another important feedback is DO SOMETHING ABOUT YOUR GRAB FOOD RIDERS. There has been countless times everyone has seen them gone through red lights to rush a delivery. As a household name, Grab needs to take more responsibility on the environment, the safety of it’s passengers and drivers. Improve and upgrade your app better.

Information

Provider
GRABTAXI HOLDINGS PTE. LTD.
Size
431.9 MB
Category
Travel
Compatibility

Requires iOS 10.0 or later. Compatible with iPhone, iPad and iPod touch.

Languages

English, Burmese, Cambodian, Indonesian, Malay, Simplified Chinese, Thai, Vietnamese

Age Rating
Rated 4+
Location
This app may use your location even when it isn't open, which can decrease battery life.
Copyright
© GrabTaxi Holdings
Price
Free

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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