Had a technical problem with the app that only they could resolve. Couldn’t log into the app for a few days. There were events going on but bc I couldn’t log on I missed out on getting on the leaderboards and not to mention I had used countless rubies, resources and energy on the event but bc I couldn’t use the app I had fallen way below in ranks and all my used items, wasted. I asked them what the problem was and if I could get compensation but they responded saying their support team has no power over whether I’d get compensated and closed the email on me. I don’t know how many different departments they have under support but this isn’t my first time having issues with the game and in the past, the support team were always nice enough to provide some form of compensation for the inconvenience. If anyone plays this game you’ll know how annoying the energy ratio is relative to the tasks you have to complete. So every bit of resource is really precious and important if you wanna get on the leaderboards or even to just progress in the game. Not to mention the events pop up back to back, you barely have enough time to focus on your own island. Who wouldn’t want to participate in an event if it’s up? The email also closed the conversation without asking if I would need assistance for anything else I felt really dismissed. Disappointing.Update: Game has gotten worse over time. Concept is still cool with a lot of potential but company is greedy and stingy. Very little energy resources provided for the amount of harvesting that needs to be done. Don’t download the game if you’re considering.
Hello 👋 We're sorry that you haven't received an answer yet. The support team answer to everyone according to the time when the request was created. Don't worry! We won't leave any ticket without an answer. If you contacted us using web form, please check your spam mailbox as well. Have a great day!