I usually don’t write reviews but this has been overwhelming frustrating. Since I couldn’t find any places to review it on the website for some reason (maybe because they are so unreliable in the first place), I wrote it here in hopes that it reaches a larger audience. The agent responsible for conducting our application for a Japanese visa kept requesting different (supposedly missing) documents. I say ‘supposedly missing’ instead of just ‘missing’ because every time we come back with the asked-for documents, they respond that we are missing different ones. When we come back with the different ones, they respond the same, until it goes full circle and they are asking for documents that we have already provided a long time ago. The only reason we didn’t submit a Japanese visa on our own is that the Japanese embassy requires us to submit through an agency, so we choose ctrip, believing it to be the most well-known of the acceptable ones listed by the Japanese embassy. After much back and forth with the agent, seemingly the only reason is my grandparents’ elderly age, because what else could we suspect? Everything else we provided. We even checked with my friend’s successful application to make sure. We originally wanted to meet in Japan with the whole family because there’s not many opportunities left for the whole family to gather together, but because of this, that can’t happen. Very disappointing. I do not recommend this specific (Japanese visa) sector of ctrip, although I can only hope it is different for other countries and features on the app.