My experience with Lucky Defense has been extremely negative. I was permanently banned with a generic explanation citing "manipulation of game data," "use of illegal programs," "exploiting bugs," and "unsportsmanlike conduct." These accusations are unfounded. I play exclusively on a single iPhone and have never used any unauthorized software or exploits.Many players were banned around the same time, their discord is filled with screenshots and questions that went unanswered.Contacting support proved futile. I received a canned, automated response that failed to address my specific situation or offer any form of investigation. It's clear the support system is inadequate and does not provide genuine assistance to players facing bans.Given the lack of due process and the unresponsive support. The risk of an arbitrary ban without recourse makes players think twice before spending time and money on it.A simple review of server logs would easily verify my claims, but the developers have shown no interest in addressing legitimate player concerns.
Hello, this is 111% Support Team.I am sorry to hear that you are having trouble with our game.Please contact our Customer Center in game [Settings > Customer Center] and share as much information as you canWe will investigate all of your problems thoroughly and fix them as soon as possible.Thank you.