We signed up my kid a year ago on an annual subscription, then gave him a new iPad while disposing the previous device. Upon misplacing the password and unable to reset we tried contacting customer service via prodigy website to be redirected to same self help web page we tried more than a dozen time before finally giving up. There was no phone number or way of conveying our issues.For the short period he had the app, there were time or level limits which restricted his play. It was probably fun for him while he played but as a parent, it felt strange that my son had to wait to learn/play. No surprise that his passion deteriorated.Today Apple sent me an one month notice to renew. Absolutely no hesitation to cancel subscription. Turned out prodigy was a waste of time and money.
Hi there, we are so sorry that you had issues with your account and issues reaching out to us. We would love to get this issue resolved for you. You can reach out to us by calling 1-866-585-4655 between 10-5 EST, Monday to Friday. We do again truly apologize, and hope we can create a better game experience for you. If you are unable to reach us via phone, please DM us on any of our socials, and we will ensure to escalate your ticket. Thank you!