I tried out the app to call my family in Poland. The advertised rate was 0.05USD a minute. Once I installed the app it was showing more than double: 0.119USD and when I actually charged and used my credit, effectively, it turned out to be closer to 0.43USD per minute. What a false and super unethical advertisement. Besides the cost the quality of the calls was miserable. It cut out several times and call frequently interrupted and got hung up. And of course you can’t see a history of calls and cost. This app should be delisted for the poor quality and fraud. Deinstalling the app on my phone now. Waste of money.
Hello Victor,We’re very sorry about unpleasant experience.Please note that the following rates for Poland are listed both on our website (yollacalls.com) and in the app:Mobile from $0.119/min, Landline from $0.035/minThese are the minimum possible rates, and actual prices may vary depending on the local operator’s charges.If you dial a number or view a contact in Yolla, you’ll see the exact rate per minute for that specific number before the call.Regarding dropped or unsuccessful calls — we always issue compensation for such cases, and we do so generously, in your favor.Additionally, if you’re unhappy with the pricing or service quality for any reason, you’re always welcome to request a refund — and we’ll be happy to issue it.We hope this explanation provides more clarity around pricing and helps you better understand how it works.We’d love for you to give us a second chance and reach out to support for compensation — we’d be happy to have you with us again!Have a great day.