Parents Gateway 4+

Why assume we work only on phones?

I do not think it is reasonable to assume that notifications should only work on phones. There is no compatibility for desktop access. The approach is ‘just use your phone - end of discussion’. It’s IT tyranny based on someone’s arrogant assumptions about potential users at its worst.
There is no way to really work within this app - you can’t file, you can’t print messages. Users are treated like robotic programmes - you are expected to say yes or no to what’s pushed down to you and that’s the really the limits of the app functionality. Is this really the messaging you want to send regarding parent engagement and communications?

Developer Response ,

Dear Sir/Mdm, thank you for the feedback. We will take this suggestion into consideration and improve on the user experience in future releases. Please contact us at moe_parents_gateway@moe.gov.sg if you encounter other issue. We will reach out to you with assistance. Thank you.

Usability improvements are overdue

The Parents Gateway app by Singapore's Ministry of Education is a commendable initiative that streamlines communication between schools and parents. However, there are notable usability issues that could be addressed:

Firstly, the app is exclusively accessible through mobile devices with no web access available. This limitation can be quite restrictive for parents who prefer or need to manage their communications via a desktop or laptop.

Secondly, the email notifications are insufficient. They only notify parents of a new message without providing any details, necessitating that parents open the app to view the content. This extra step is cumbersome and could be easily avoided by including the message content in the email notifications.

Moreover, the app could benefit from incorporating AI to summarize the lengthy and numerous messages that parents receive. This would save time and make it easier to digest important information quickly.

These issues significantly detract from the app's usability. Expanding access to include a web platform, enhancing email notifications to display message content, and incorporating AI for message summarization would greatly improve the user experience and accessibility of the Parents Gateway app.

Desperately needs development

This app is a 99% endless stream of worthless content about grants and bursaries which buries important updates such as exam dates. 1) Allow parents to unsubscribe from pointless information and subscribe to what is relevant to them. 2) PLEASE GIVE US A SEARCH FUNCTION so we can wade through all the nonsense. 3) Ability to save documents to personal profile for ease of finding important things. FOR SOME REASON, my kids’ school tells my children that they’re not going to give them information in the classroom and instead to go home and ask their parents to find it on parents gateway, so we need a better way to find information. Apparently in this day and age a teacher cannot simply tell a student when their exam date is. They tell the kids to go ask their parents!!!!!!!!!

Developer Response ,

Dear Coffee2237
With regard to letters/messages, please feedback to your child's school because we are merely the technical platform for the school to communicate with parents.

As for search function, we understand the pain and it is in the pipeline for development.