PCF Sparkletots for Parents 4+

1. Notification sent to phone but there is no indication on the app itself to alert us where the notification is about eg. Should have a flag/alert at Routine care so that users know to click there to see update.
2. No indication of the short form/acronyms used. Who knows what “B.M” means to describe the poo?
3. The calendar should already reflect all the center closure dates so that parents can easily refer and apply for leaves accordingly.

Dear Sir/Madam,

Thank you for your feedback! We have added a notification alert feature for easy access to updates. Additionally, we have included visuals related to the Bowel Movement with reference images and color schemes. These enhancements aim to help parents navigate and understand information better. For feedback related to the centre's closure dates, please contact us at pep_support@commontown.com and provide additional information so that we can assist you further. Thank you.

Examples

- on the phone main page the app logo shows notification indicators (2). However it’s really difficult to figure out the whereabouts of the new notification within the app. There’s no obvious “pop out” or indicator.

- the qoqolo app uses the “x” button, where familylittleroom have two options to either use the “finger swipe out” or “x” to get out of pages which is faster and more efficient.

- the check-in / check-out pictures on qoqolo are definitely too small for one look view over the different days. Instead it required user to click on each individual photos to open up the photo to check.

- under the tab “more” and going to the page “services”; you’ll see a page full of information buttons. However there’s no notification on what has been updated. So in order to find out what’s newly posted, it’ll required you to click into all 10 buttons individually and figured out based on the user’s memory.

Not sure about how other parents feel, but I’m not enjoying qoqolo app.

Disappointed on the adaption to the new app qoqolo from familylittleroom. PCF spending fund on this new app didn’t improve parents’ experience for the better. Interface is user unfriendly. It may seems like there are more functionality, but the app itself is slow in comparison even in jan2024 without much “data” such as photos or informations loaded in it.

Dear Eileenboey,

Thank you for your valuable feedback! We are delighted to inform you that we have implemented a notification alert feature. With this enhancement, you can now access and view notifications with ease. Regarding the finger swipe suggestion, we appreciate your input and will certainly consider it for future implementations. Please try again and reach out to us at pep_support@commontown.com if you encounter any further issues. Thank you for your understanding and support.

I’m using app, and I must say, the user experience was frustratingly poor. The app's design requires an excessive number of clicks to navigate through the menus, which is particularly cumbersome when trying to access important features quickly.

One of my biggest grievances is the app's failure to display care routines - arguably the most critical information for any parent - on the main screen. This oversight adds unnecessary steps to find essential updates about my child's day.

Additionally, I encountered several instances where the app simply failed to respond, hinting at potential backend issues that need urgent attention. These technical glitches significantly detract from the overall reliability of the app.

In comparison, I found “Little Lives,” a competitor's app, to be vastly superior in both design and functionality. It offers a more streamlined, user-friendly experience, efficiently presenting important information.

Moreover, the notifications from the Infant app are lackluster. They should ideally include comprehensive details like hygiene and feeding routines, which are crucial for parents to stay informed about their child's care.

Overall, while the concept of the app is promising, its execution leaves much to be desired. I hope to see significant improvements in its design and functionality in future updates.

Dear Andre MTA,

We appreciate your valuable feedback. Your suggestions are currently under review, and we are working to resolve the issue. Our goal is to provide you with precise and timely updates on your child's status. Stay tuned for upcoming releases, as we strive to enhance your experience.

Should you have any additional concerns or suggestions, please do not hesitate to contact us at pep_support@commontown.com. Thank you.