Thank you so much for your kind words! We're thrilled to hear that the app is helping you grow and empowering how you think and speak. Your feedback means a lot to us.If you ever have any questions or need support, feel free to reach out at usersupport@smartymeapp.com.

Hi there, Ellie here, Head of Customer Care at SmartyMe 💛I’m really sorry to hear about your experience and the confusion with the charges. We take feedback like yours seriously and are always looking to improve both our content and billing clarity.If you email me directly at ellie@smartymeapp.com, I’ll personally review your account and help ensure that any issues with your subscription or billing are properly addressed.

Hi! Ellie here, Head of Customer Care at SmartyMe.I’m really sorry to hear about your case and want to check your purchase to make sure you get the right fix. Please email me at ellie@smartymeapp.com and I’ll sort this out personally.

Thank you for sharing this, I’m really sorry you’ve had such a frustrating experience, and I can absolutely understand how upsetting it must be to feel misled or unheard after reaching out multiple times.We strive to be fully transparent about what’s included in the app and any optional features like “Add Infographics,” and it’s disappointing to hear that this wasn’t clear in your case. That’s something we take seriously, and your feedback is helping us improve.As for your support experience, I completely understand how exhausting it is to feel like you’re not being listened to, especially after sending multiple emails with screenshots. That’s not the kind of care we want to provide, and I’m truly sorry that’s how it felt.Please contact us again at support@smartymeapp.com and mention you’d like your case reviewed by our supervisor Max, he’ll personally take a closer look, ensure all your screenshots are reviewed, and help resolve this issue as quickly and fairly as possible.We’re here, we’re listening, and we genuinely want to make this right for you.