SmartyMe: Daily Microlearning 12+

Hello I got charged the second time after willingly purchased ur monthly fee for 9.99$. Please do a refund on 2nd charge that I did not want to buy at all, worth 20$

I return my money, thanks.

We’re sorry for any frustration caused by additional purchases. We strive to be transparent about what’s included in our app and any optional purchases. If you have any questions or concerns about these purchases, please reach out to us at support@smartymeapp.com. We’re here to help clarify any confusion and make sure you have a great experience with our app.

They cleverly tricked in adding a button after the subscription. Which mentioned “Add Infographics” within that page there isn’t any disclaimer or any charges mentioned. I tried reaching out to their support and even after 3 emails with proper screenshots they keep asking me to include screenshot and surprisingly they couldn’t find my email in their system. Weird and worst app. Don’t fall for their trap.

Thank you for sharing this, I’m really sorry you’ve had such a frustrating experience, and I can absolutely understand how upsetting it must be to feel misled or unheard after reaching out multiple times.

We strive to be fully transparent about what’s included in the app and any optional features like “Add Infographics,” and it’s disappointing to hear that this wasn’t clear in your case. That’s something we take seriously, and your feedback is helping us improve.

As for your support experience, I completely understand how exhausting it is to feel like you’re not being listened to, especially after sending multiple emails with screenshots. That’s not the kind of care we want to provide, and I’m truly sorry that’s how it felt.

Please contact us again at support@smartymeapp.com and mention you’d like your case reviewed by our supervisor Max, he’ll personally take a closer look, ensure all your screenshots are reviewed, and help resolve this issue as quickly and fairly as possible.

We’re here, we’re listening, and we genuinely want to make this right for you.

Very clever usage of onboarding UX hooks to create sense of commitment.

Zero transparency and very small fine prints tricking users to pay additional beyond the initial charge on your credit cards.

Beware, do not support. Calling the community to rate more 1 star to de-list this app from scamming more people.

But then… they will just create another shell company and developer, skin another app and start sucking $$ from unknowing new users again after this developer gets delisted by AppStore. Ha. At least i learnt something through this scammy experience indeed and leveled up on my own scamming experience.

We’re genuinely sorry to hear that this was your experience. We understand how upsetting it can feel if the app or the purchase process didn’t meet your expectations. We aim to be as transparent as possible about all pricing and optional offers, and we’re constantly working to make that even clearer for every user. Your feedback about the onboarding experience and clarity is important, and we’ll be sharing it directly with our team to help us improve. If you’re open to it, we’d really appreciate the chance to take a closer look at your case and clarify anything that felt misleading. You can reach us anytime at support@smartymeapp.com - we’re here to help and will do our best to make things right.