Trio CC 4+

Enghouse Interactive AB

Designed for iPad

    • Free

Screenshots

Description

During more than 25 years Enghouse Interactive has developed telephony systems that enable our customers to handle any type of external or internal interaction in the most efficient and professional way - independent of the communication channel. In the product suite Trio Enterprise 6.x, Trio CC makes it easy to work as an agent/operator from a smart phone.

The agent can login, change roles and status, answer incoming calls, handle call back and manage tasks. The agent can preview the queue of waiting cases and can book the most important case. When searching the company directory the agent can easily transfer calls to other colleagues and queues or make outbound calls based on information in the directory. The agent can also record calls and review these in the history view. It is possible to see which other agents are logged on and see their working status.

You will receive login information and manuals from your company.

What’s New

Version 2.3.9

iOS 15 adaptions

App Privacy

The developer, Enghouse Interactive AB, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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