Bolt: Request a Ride

Name: Bolt: Request a Ride
Rating: 4.8 (32592 reviews)
Author: BOLT TECHNOLOGY OU

Ride-hailing made easy

Only for iPhone

Free · Designed for iPhone

33k Ratings
Age Rating

4+
Years
Chart

No. 1
Travel
Developer

BOLT TECHNOLOGY OU
Language

EN
+ 43 More
Size

208.3
MB

iPhone

Make getting around easier with Bolt! Whether you need a ride across town, an airport transfer, or a scooter to zip through traffic, our app makes it easy to move around confidently and conveniently. WHY CHOOSE BOLT? - Request a ride in seconds: enjoy safe, affordable rides with top-rated drivers. - Transparent pricing: see your fare upfront so there are no surprises. - Multiple payment options: pay securely using a credit/debit card, Apple Pay, or cash. EASY ORDERING: - Open the app and set your destination. - Choose from various ride types to suit your needs (Comfort, Premium, Electric, XL, and more). - Track your driver in real time. - Arrive in comfort and rate your experience. SAFETY FIRST: Some of Bolt’s safety features require the app to run in the background. - Emergency assist button: discreetly alert our Safety Team in case of emergencies. - Audio trip recording: record audio during rides for added peace of mind. - Private phone details: your contact information stays confidential when you call a driver. PLAN AHEAD: Need an airport transfer or an early morning ride? You can schedule your trip in advance from 30 minutes to 90 days before your expected pickup time. *JOIN BOLT PLUS TO UNLOCK PREMIUM FEATURES! Get the best of Bolt with Bolt Plus. Enjoy exclusive perks that save you time and money, making every ride smoother and more convenient. *BOLT DRIVE: We're committed to our carbon net zero goal by 2040. That's why we're increasing the lineup of electric and hybrid cars in Bolt Drive, our car-sharing service. You can also rent Bolt scooters and e-bikes via the app. *DELIVER PACKAGES Use the 'Send' ride type to arrange fast and convenient parcel delivery in your city. Bolt is available in 50 countries and 600+ cities worldwide (see the full list at https://bolt.eu/en/cities/). We rebranded from Taxify to Bolt in 2019. Bolt is the perfect taxi alternative for fast, reliable, and affordable rides. The app provides a seamless ride-ordering experience whether you’re commuting, travelling, or running errands. So, the next time you need a ride, choose Bolt! *Bolt options differ by location. Check the app for availability in your city. Earn money driving with the Bolt Driver app. Sign up: https://bolt.eu/driver/ Questions? Get in touch via info@bolt.eu or at https://bolt.eu Follow us on social media for updates, discounts, and offers! Facebook — https://www.facebook.com/Bolt/ Instagram — https://www.instagram.com/bolt X — https://x.com/Boltapp

Events

MAJOR UPDATE
Try Bolt Send

Send gifts, packages, and surprises with same-day delivery from Bolt Send.

Ratings & Reviews

4.8

out of 5

33k Ratings

Very high prices
25/11/2019
Fuccads
Prices are very often overshot, when I would pay maximum 3e with other services the app shows me 6,40 because of high demand. This is absolutely unacceptable since I can get the same ride for 3,70 maximum. You should really consider changing your way of marketing because I and many others dont plan to use your service if prices would be x2 because of “rush” hours which are like 70% of time. The ride shows 6,4e then after 10 mins it shows 3,60. This is even more than 2x the price.
Very high prices
25/11/2019
Fuccads

Prices are very often overshot, when I would pay maximum 3e with other services the app shows me 6,40 because of high demand. This is absolutely unacceptable since I can get the same ride for 3,70 maximum. You should really consider changing your way of marketing because I and many others dont plan to use your service if prices would be x2 because of “rush” hours which are like 70% of time. The ride shows 6,4e then after 10 mins it shows 3,60. This is even more than 2x the price.
Terrible service
22/06/2023
Fefe 1308
We ordered the Bolt Pets service for the highest possible price because we wanted to go with our dog who can't handle long distances on foot in the summer (a small French bulldog breed). The driver came and told us that he would not take us and the dog. He did not cancel the ride even though he said he would do so and even after I wrote him a message to cancel it after I waited on the street for couple of minutes and I was charged a cancellation fee. A friend ordered another taxi on his phone because the ride was still running on my app where it showed me that the driver was waiting for me, which was not true at all and it was not possible to book another one (imagine standing alone at night on the street while waiting reach the waiting limit to order another car). The second driver, who was also ordered through Bolt pets, told us that the dog is not allowed on the seats. I am interested in how people with 30 kg dogs can travel with this service if they are not allowed to put the dog on the seat...why is this service so expensive if it does not work???
Terrible service
22/06/2023
Fefe 1308

We ordered the Bolt Pets service for the highest possible price because we wanted to go with our dog who can't handle long distances on foot in the summer (a small French bulldog breed). The driver came and told us that he would not take us and the dog. He did not cancel the ride even though he said he would do so and even after I wrote him a message to cancel it after I waited on the street for couple of minutes and I was charged a cancellation fee. A friend ordered another taxi on his phone because the ride was still running on my app where it showed me that the driver was waiting for me, which was not true at all and it was not possible to book another one (imagine standing alone at night on the street while waiting reach the waiting limit to order another car). The second driver, who was also ordered through Bolt pets, told us that the dog is not allowed on the seats. I am interested in how people with 30 kg dogs can travel with this service if they are not allowed to put the dog on the seat...why is this service so expensive if it does not work???
Once a premium service. Now a lesson in how to lose trust
14 Jul
Rastokiavcin
I'm writing this with a genuine wish to help, because there was a time I really enjoyed using your app. That's exactly why it pains me to see where it's gone over the past few months.I understand that an exact pickup time can't always be guaranteed. What I understand far less is why the app tells me, with such confidence, “Pickup in 3 minutes” when the driver actually arrives in twelve. That's not an inaccuracy, that's misleading the customer, and I suspect you know that just as well as I do.Then there are the cancellations. Not occasionally, but regularly. Even today I’ve ordered bolt premium = got cancelled at your “premium” service. Every time a driver cancels, you're essentially telling me my time has no value to you.And finally, one small detail that says everything about where this service is heading: I repeatedly get into a car where the driver is smoking. In 2026. In a car I'm paying for.I don't mean to be harsh, quite the opposite. I simply want you to know that something that once felt premium is slowly turning into an ordinary, half-hearted taxi service that doesn't come remotely close to its competition. And that's a shame, because the potential is still there. For now, you're wasting it.With regards, and a real hope that someone actually reads this, a once loyal customer

Developer Response
Hi there, that gap between the pickup estimate and the driver arriving much later, along with the repeated cancellations (including your Premium order), isnt the experience you should get. We keep looking into what happened and work on making pickup timing more reliable. If you can, tell us what the app showed for the pickup time when it was late and whether the driver was smoking when you got in!
Once a premium service. Now a lesson in how to lose trust
14 Jul
Rastokiavcin

I'm writing this with a genuine wish to help, because there was a time I really enjoyed using your app. That's exactly why it pains me to see where it's gone over the past few months.I understand that an exact pickup time can't always be guaranteed. What I understand far less is why the app tells me, with such confidence, “Pickup in 3 minutes” when the driver actually arrives in twelve. That's not an inaccuracy, that's misleading the customer, and I suspect you know that just as well as I do.Then there are the cancellations. Not occasionally, but regularly. Even today I’ve ordered bolt premium = got cancelled at your “premium” service. Every time a driver cancels, you're essentially telling me my time has no value to you.And finally, one small detail that says everything about where this service is heading: I repeatedly get into a car where the driver is smoking. In 2026. In a car I'm paying for.I don't mean to be harsh, quite the opposite. I simply want you to know that something that once felt premium is slowly turning into an ordinary, half-hearted taxi service that doesn't come remotely close to its competition. And that's a shame, because the potential is still there. For now, you're wasting it.With regards, and a real hope that someone actually reads this, a once loyal customer
Developer Response 29 Jul
Hi there, that gap between the pickup estimate and the driver arriving much later, along with the repeated cancellations (including your Premium order), isnt the experience you should get. We keep looking into what happened and work on making pickup timing more reliable. If you can, tell us what the app showed for the pickup time when it was late and whether the driver was smoking when you got in!
??
23/11/2024
Tukabeltukabel
Bolt is a practical service that offers affordable and fast transportation, but unfortunately, my experience with the platform has not been very positive. I often encounter drivers who behave inappropriately, creating an uncomfortable and unpleasant atmosphere during the ride. I consider such behavior a serious issue that Bolt should actively address.It seems that the selection and vetting process for drivers is not thorough enough, which undermines the credibility of the service as a whole. While the rides are reasonably priced, and the app is easy to use, the issues of safety and professional conduct among drivers should be a top priority.If Bolt improved its driver screening process and enhanced customer support in handling such incidents, it would definitely boost my trust in their services. However, at the moment, I would rate their service as average and recommend using it with caution.

Developer Response
Hi there, thank you for raising this. If a driver's conduct made your ride uncomfortable, that's a serious matter for us. We are reviewing what happened so we can take the right next steps to improve safety and professional conduct!
??
23/11/2024
Tukabeltukabel

Bolt is a practical service that offers affordable and fast transportation, but unfortunately, my experience with the platform has not been very positive. I often encounter drivers who behave inappropriately, creating an uncomfortable and unpleasant atmosphere during the ride. I consider such behavior a serious issue that Bolt should actively address.It seems that the selection and vetting process for drivers is not thorough enough, which undermines the credibility of the service as a whole. While the rides are reasonably priced, and the app is easy to use, the issues of safety and professional conduct among drivers should be a top priority.If Bolt improved its driver screening process and enhanced customer support in handling such incidents, it would definitely boost my trust in their services. However, at the moment, I would rate their service as average and recommend using it with caution.
Developer Response 14 Aug
Hi there, thank you for raising this. If a driver's conduct made your ride uncomfortable, that's a serious matter for us. We are reviewing what happened so we can take the right next steps to improve safety and professional conduct!

Thanks for using Bolt! We regularly update the app to provide a consistently high-quality experience. This update includes bug fixes and performance improvements. Enjoying Bolt? Please leave a rating! Your feedback helps us improve.

Version 256.0 14 hr ago

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Accessibility

Information

Size: 208.3 MB
Category: Travel
Compatibility: Requires iOS 15.0 or later.

iPhone
Requires iOS 15.0 or later.

iPod touch
Requires iOS 15.0 or later.

Mac
Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.

Apple Vision
Requires visionOS 1.0 or later.
Languages: English and 43 more

English, Arabic, Armenian, Azerbaijani, Belarusian, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, Georgian, German, Greek, Hungarian, Italian, Kazakh, Latvian, Lithuanian, Malay, Maltese, Nepali, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Serbian, Singhalese, Slovak, Slovenian, Spanish, Swahili, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese
Age Rating: 4+

4+

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Messaging and Chat
Provider: BOLT TECHNOLOGY OU

BOLT TECHNOLOGY OU has identified itself as a trader for this app and confirmed that this product or service complies with European Union law.

DUNS Number
505829490

Address
Vana-Louna 15
Tallinn
10134 Harjumaa
Estonia

Phone Number
+372 53030790

Email
notices@bolt.eu