• Improved customer-facing data visibility across database, API, web, and mobile, with fixes for work note sync behavior when acknowledging status updates. • Enhanced Change Request (CHG) functionality to automatically include Child Sites in Affected CIs, support Multiple Site CI Changes, and fix CI auto-population from selected sites. • Added scheduled task syncing for open Incident and Change statuses, and resolved a ServiceNow API error when creating General Routine Maintenance templates using Product Category Tier 5. • Implemented payload decryption for GetSitesSystemLevelProducts and GetAffectedCIBySystemName API endpoints across web and mobile, with updated parameter handling. • Fixed UI defects including the addition of the "Successful with Issues" close code, the new m_fields_update field on Incident Details, and a "No Records Found" error for Site IDs without a vendor.

- Fixed FCM issue

Fixed critical crashes in change ticket creation, work notes, and date/time picker. Restored Product Category selection in the CHG creation process. Improved ticket management — unassign, status updates, and date sync fixes. Added alerts when change status moves outside the approved change window. Backend improvements for data sync and SNOW-MOSS integration.

- New feature: Do not disturb - Bug fixes

* Enhanced Relationships * MOSS Data Load Efficiencies * Related Alarms Update * Bug Fixes

- Added new features: Category Search, Upcoming Change, PMI Validation during CHG Creation - Bug fixes

- Intelligent Knowledge Search - Bug fixes

- New categorizations - Default summary and notes according to the CHG templates - Quick Actions: Current Related Alarms - Updated company name and date - Bug fixes

- New feature: Smart Banner - Bug fixes

- Return to NOC reasons standardization - Company-specific categorizations - Added "All" to Filter by Backward Timestamp - Added Quick Action: Reassign - Bug fixes

Bug fixes

- New features: Quick Actions, AI Features, "How To" Guides - Bug fixes

- New feature: Surface Knowledge Articles attached from ServiceNow on INC - Bug fixes

Bug fixes and enhancements

- Bug fixes - New features: Release Compatibility Check, Release Note, Auto Time Tracking, New Feature Labels, Multiple Site CI Change, PMI Checklists

- New features: Auto Sync, One Click Address Navigation - Enhancements on Product Categories/Resolution Product Categories - Enhancements on adding worked times - Bug fixes

- Defects fixed - Fonts changed - Plans are now visible on all change templates

- New feature: Knowledge Management (Creation) - Operational (INC creation), Resolution (INC resolution) and Product (INC resolution) categories through tier 3 are required - INC priority update - Bug fixes

- Deferral note is now available for all deferral reasons - Fixed login issue when Notifications and Location permissions are disabled - Other bug fixes

Bug fixes and enhancements - Notification permission is required - Non-standard change status update blocked - New to Assess - Filtering issues

* Able to access previously completed PM checklists * Shows only categories applicable to the users * CI required for specific change templates * Upcoming Change * Vendor to CI Mapping * Notes field altered capitalization issue fixed

This release introduces a new feature: Auto On-Site, a feature designed to simplify on-site status updates. Using location services, the app compares your location to the customer's site address. Upon arrival, a push notification reminds you to update your ticket status to "On-Site." Enable the "Auto On-Site" setting to have your ticket status automatically updated upon arrival.

* Filter by Customer (only for tickets dispatched after release) * CI Lookup sorted alphabetically * Traveling status for INC * Site Visit - Start Now fixed * INC dispatched after hours not syncing to MOSS mobile fixed

* Related alarms reintroduced * CI not auto populated for PMI Change tickets * Manual Sync corrected * Okta session correction * CI not required for Standard Change tickets

* Notification engine registration fixed - MOSS notification * Product Model Version correction * Communication Plan is no longer required for Change * Backout Plan data for CHG saved/sent upon entry * Direct support ticket creation removed while updated for new system