Aspect Workforce
商業
僅適用於 iPhone
免費 · 專為 iPhone 設計。尚未針對 macOS 驗證。
Aspect Workforce puts workforce engagement in the hands of your frontline, empowering agents with flexibility at their fingertips. Designed to boost autonomy, reduce friction, and drive operational agility, Aspect Workforce lets agents manage their schedules on the go, making it easier to manage work-life needs from anywhere.
Access the following benefits when you download the app:
Increase agent satisfaction and retention
Agents get the flexibility and control they expect —fostering greater autonomy, reducing day-to-day friction, and driving higher job satisfaction.
Drive operational agility
Agents can manage their schedules anytime, anywhere - reducing delays and improving adherence.
Accelerate decision-making
Real-time mobile access means agents can submit schedule changes and time off requests instantly, giving managers immediate visibility into request volume and can approve or adjust with just a few taps.
* The Aspect Workforce mobile app requires the new Cloud Workforce experience. If you are an existing Aspect customer, please reach out to your Aspect Account Director from more details. If you are not an Aspect customer, please visit https://www.aspect.com/demo.
更多 IMPROVED: Bottom sheet size now has a default size
IMPROVED: Migrated app to iOS 26 SDK
FIXED: Notifications page not loading
FIXED: First day of week and time format not refreshed (internationalization)
FIXED: Request viewer displaying two activity changes when new request created
FIXED: Error creating requests
FIXED: Display issue when editing a deleted activity
FIXED: Default start/end date not set accurately when switching dates in calendar
1.9.1 4月1日
NEW: Internationalization
IMPROVED: UI/UX Enhancements
- Drag & Drop Schedule Changes
- Add New Activity (+) Button on the Request Viewer List Page
- Re-designed bottom sheet for Requests
- User can see a persistent action bar when navigating away from editing, cancelling, or creating a new request from the request viewer page.
- Important security updates
1.8.1 2025/12/22
FIXED: Incorrect activity date in notification details
FIXED: Delay in receiving push notifications
FIXED: Issue with opening notification detail bottomsheet
1.7.2 2025/12/16
NEW: Push Notifications
- One-tap of push notification deep links directly to the relevant details in the app.
- The app icon displays an unread badge with the WFM notification count, and agents can act directly from notifications by resubmitting, editing, or creating requests.
- Includes schedule request updates: approvals, disapprovals, status changes for time off, breaks, and other requests.
- Includes schedule changes — Updates to an agent's upcoming shifts or breaks.
- Includes announcements — Important messages from WFM administrators.
- No sensitive details on the lock screen; Full context shown only inside the app after open.
IMPROVED: UI/UX Enhancements
- Redesigned Cancel Request Flow for Contextual Feedback — Clarifies which request is being canceled and confirms the change to reduce confusion and prevent rework.
- Automatic End Time Adjustment with Duration Preservation — Changing the start time automatically adjusts the end time to preserve the original duration.
- Calendar Skeleton Loader — Displays a lightweight skeleton loading state for smoother perceived performance and reduced premature taps.
- Redesigned Filters on Requests Viewer Page for Flexible Status Support — Prominent, scalable filters that speed up reviews and adapt as new statuses are added.
- Quick Navigation to Current Day (Calendar View) — A "Today" button that instantly returns the view to the current date.
- Forced Mandatory Updates — "Update Required" prompt appears with a direct link to the app store to ensure users are on the minimum supported version.
1.7.1 2025/11/08
FIXED
- Notifications not loading
1.6.2 2025/09/11
NEW
- Mandatory Updates when there is a new release required to update
FIXED
- Minor bug fixes
1.6.1 2025/08/28
NEW
Notification Center — View all notifications from an in-app Notification Center
- In-app notifications — View request details and track the status of current and past requests (system updates every 60 seconds).
- Receive alerts for schedule request updates.
- View all notifications in one place.
- Notifications for announcements such as schedule change. Can see notifications for: request status updates, announcements (messages sent my administrators and schedule changes).
- Can take action on notifications directly in the notification center without having to navigate to another page or go somewhere else, such as editing a request, resubmitting a request, or creating new requests.
IMPROVED
- Activity Name, Icon and number of Changes now shows in Requests Viewer List.
- Faster Activity type loading in Request submission form.
FIXED
Minor Bug Fixes.
1.5.1 2025/08/19
FIXED
- Incorrect Submission of Partial Approval Requests
- Wrong Date Showing on Calendar
1.4.2 2025/07/30
NEW
- Federated Login — Use federated credentials to authenticate in the mobile app without needing a separate password
- In-app update notification when a newer version of the app is available
IMPROVED
- Partial approval requests now display a clear breakdown of successfully submitted and failed request components
- Removed ability to submit changes to a non-pending request
- Enhanced user interface elements for better user experience
FIXED
- Minor bug fixes
1.4.1 2025/07/20
- Fixed crash when editing requests.
- Fixed crash when attempting to edit a pending request for an all-day activity.
- Corrected default day selection when adding a new activity.
- Resolved API error when editing and submitting a disapproved request from the request viewer page.
1.3.2 2025/06/25
NEW
- Ability to view Personal and Group account balances
- Requests section for viewing and managing requests
IMPROVED
- Default new Activity start time defaults to next 30-minute interval
FIXED
- Minor bug fixes
1.3.1 2025/06/16
NEW: Option to enable Partial Approval for multi-day activity requests.
IMPROVED: The Settings section now displays profile information, account details and a link to help documentation.
IMPROVED: When submitting multiple Activity Requests, newly added activities appear at the top of the change list in an expanded state.
IMPROVED: When modifying activity times, the end date automatically syncs with start date changes, defaulting to one hour later (or same day for all-day events).
IMPROVED: When creating a new activity, the start and end dates automatically default to the currently selected calendar date.
FIXED: Minor bug fixes
1.2.1 2025/05/30
- Fixed an issue where request progress was not being saved correctly.
- Resolved a bug where the request confirmation page incorrectly displayed multiple requests (e.g., both delete and add) when changing an activity. It now shows this as a single change request.
- Fixed problems with adding all-day activities for multiple days.
- The request confirmation page now correctly shows activities as deleted when applicable.
1.1.1 2025/05/24
Beta release
1.1.0 2025/05/10
IMPROVED: Bottom sheet size now has a default size
IMPROVED: Migrated app to iOS 26 SDK
FIXED: Notifications page not loading
FIXED: First day of week and time format not refreshed (internationalization)
FIXED: Request viewer displaying two activity changes when new request created
FIXED: Error creating requests
FIXED: Display issue when editing a deleted activity
FIXED: Default start/end date not set accurately when switching dates in calendar
更多 版本 1.9.1 4月1日
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