Hi Eric060929! We're sorry to hear you experienced some crashing with the game, but as we understand it - it's now working for you? Some apps can have issues while downloading updates when pushed to the background because they aren't designed to continue loading as a background process. When trying to reopen it, it would be failing to function properly as it would have had errors when being minimized or forced out. Should the crashing continue though, please try the following: ensure your device has the latest iOS installed, clear your app cache (not data), restart your device, and close any other background applications. Should the crashing or redownloading of updates persist after trying these steps, please create a case on the Ubisoft Support website and include you device version, your region, and the exact connection error message. Thank you for providing this data so that our team can investigate further!

Hi 歐蛋蛋, we're sorry for our very delayed response to your review and to see that you keep encountering an error when attempting to launch the game. If you could please restart your phone and make sure there are no other apps running in the background. Then Open Settings > General > About > Available and ensure you have at least 5GB free storage space as this allows the iOS to operate all of it's processes that allow games and other apps to run. Then try switching between Mobile Data and Wi-Fi as there might be something not updating properly before launch. Should the issues continue, please reach out to the Ubisoft Support team on the Help site and provide them with your device specs, screenshots of the error messages, and if you're playing the trial or full game.