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This company is purely unprofessional and lack of responsibility. I purchased a ride from Davis back to UCLA, which includes a transfer stop at 5th st in San Francisco. The driver simply was late to pick us up in Davis. As a result, our bus arrived 10 minutes late to 5th st. However, the bus had already left. I got school the other day. A bunch of us called, and they said no refund despite it was their problem. There were no follow up after the incident. We had to all find a different ride. Thankfully, one bus driver got us all back. Nevertheless, this experience taught me to never use this app again. It was terrible. You might have one or two fair trips. Then incidents like this will still catch up one day. Beware using this app. I never reviewed any transportation apps. This is the first one, and I hope this could be able to warn those trying to use this app. They don’t care about their customers, they don’t provide updates, and it’s just super unethical to do such things to others! While I learn in my school is to serve the community, I cannot stand to see some malicious company trying to take advantages of others like this.

Dear Customer Service,I am extremely dissatisfied with this situation and would like to file a formal complaint.When I booked the ticket, your website clearly showed a departure time of 03:05. Based on that information, I purchased the ticket.However, immediately after completing the purchase, I was informed that the service would be delayed by approximately 90 minutes.I made this booking while I was already in Mannheim. At the time of writing, the bus is apparently still in Mannheim, which raises an obvious question: if the vehicle was already significantly delayed, why was the ticket still being sold as if the scheduled departure at 03:05 were possible?Had the actual delay been displayed before purchase, I would never have bought this ticket.My request is simple: I want a full refund.Selling a ticket based on a departure time that was already impossible to meet is misleading and unacceptable. I expect your company to take responsibility for this situation and process my refund without further delay.

90 % of my experience traveling by flix bus was bad. 1. My friend who was traveling from Ostrava met a rude bus driver, and according who’s sayings that the bus driver seemed to “personally” reserved the seat for his fam/friend, and my friend was suddenly asked for changing the seat which he has already reserved.2. According to my personal experience, seats are not always fixed, even though you reserved for your seat.3. Bad air con which will make you hardly breathe. Not gonna recommend foreign trackers to take their buses. You guys have better options.