I am writing to express my dissatisfaction with a recent purchase I made on your website. I signed up for a 7-day free trial and was immediately charged. Confused by this, I initiated a refund and decided to give your service another try. However, upon resubscribing, I was informed of a 30-day money-back guarantee. After using your product for a trial period, I found it to be unsatisfactory and requested a refund through the Apple Store, but unfortunately, my request was unsuccessful.I would greatly appreciate it if you could investigate this matter and issue a full refund. Please let me know what additional information I can provide to assist you in resolving this issue.Thank you for your prompt attention to this matter.
Hi, thanks for your feedback. We're sorry to hear that you had trouble with the 7-day trial and your payment. However, if you purchased Surfshark through the Apple Store, then only Apple's refund terms apply as they handle all Apple Store payments. If, by any chance, you purchased your subscription through our website instead, feel free to let us know at support@surfshark.com, and in such a case, we would be able to assist you.