Мій Київстар－інтернет, дзвінк‪и‬ 4+

I've been using the Kyivstar app for a while now, and I only had positive experiences. It is quite straightforward, while being fully equipped for majority of tasks. Before the app, managing your number required calling Kyivstar employees, which was a major hassle. You can currently complete every task on your own in a matter of seconds with this software. With a few minor instances that were taken care of in earlier updates, my experiences were overwhelmingly positive.

Дякуємо за те, що знайшли час оцінити наш додаток :) Раді, що він вам подобається!

When there is no connection / sim does not work it is close to impossible to connect to tech support: chat-bot is useless in this situation, it is impossible to call anywhere, and live chat is only supported when there is an available operator, otherwise you get a message “there are no available operators” and cannot send any messages.

In this situation your customer service proves to be worst of the worst — there is no way to connect to tech support. And imagine if it means someone cannot get an sms from their bank to authorize an important and urgent payment because of this.

It would be far better if you make it possible to just leave a message to tech support in the app for later when they are available — at least finding a wifi and connecting to an app is oftentimes possible. Even if there are no available operators at the moment — someone can pick it up later, but there shall be a way to connect without spending hours trying to catch a lucky moment when an operator is free.

Also sending sms to authorize in a chat is strange for situations when the number stops working. If you are logged out of an app and there are no available operators online in web version you literally get blocked out of any customer service and cannot do anything because there is no way to receive that authorization sms. There are shall be other /additional ways to ensure security.

Apart from that — neat and tidy app, design looks nice and user-friendly.

Дякуємо за увагу до додатка. На сьогодні для його роботи, дійсно, необхідний он-лайн доступ до інтернету для оновлення всіх даних і деталізації витрат за номерами. Програма працює при підключенні до будь-якого інтернету: як до мобільного, так і до мережі Wi-Fi. В майбутньому ми плануємо реалізувати можливість роботи програми і в оффлайн-режимі.

Як тимчасове рішення, якщо доступ до інтернету відсутній, оплатити без комісії послуги мобільного зв'язку «Київстар» за допомогою карти банку Ви також можете за коротким номером 899 (безкоштовно з мобільного «Київстар»).
Зауваження стосовно альтернатив по авторизації, коли немає зв'язку, прийняли до уваги , аналізуємо ситуацію.

I have an unlimited plan 2019. This is not the first time you automatically switch it to a random daily plan at the last day of the month. And when I perform a fixed sum top up = my plan’s amount, I see an extra charge for the new plan you switched me to. As a result, I can’t use my native plan, as there’s not enough money. Why do you even perform this automated switching?! I don’t need such a behaviour. I want to top up my account and get services that match the only plan I initially subscribed.

Moreover, the button which allows manual top up for my plan doesn’t appear immediately after transferring the money to my account. And that’s very annoying, especially when you need to get an immediate unlimited internet.

Будь ласка, відправте на apps@kyivstar.net : свій номер, модель та версію ОС телефону та скріншоти складнощів з детальним їх описанням. В темі листа вкажіть назву додатка. Ми перевіримо.