Bolt: Request a Ride 4+

Not trustful drivers

In general nice service if I had not 2 bad experiences with 2 very agressive Arabian people, not clean in mind who screaming on me because they “don’t understand where I should go” even it’s marked in their application on map. Second person use my time to go to his friend and make exchange of bags! So he drive me without let me knowing to another part of city just to change with his friend. All our ride talk on phone and ignored me. And after look terrible on me like he want to violate me!!! and looking with shake something in his bag. I should jump out because I felt that he want to do something really bad to me. I jump out of car in not safe area!!! Very scared experience . I wrote about it to support but nobody call me . They don’t care. I will write again by mail. But I have feeling that they don’t check drivers at all!!!

Developer Response ,

Hello! We are sorry to here about your recent experience during two rides. Our team will take all necessary measures towards the drivers to ensure that such situations won't repeat again. Please check your app the Inbox section because the reply from our team should already wait for you.

Money return issue

I have used Bolt taxi service only few times. Recently I’ve decided to try scooters and used this service last 3 days 2 times per day. Every time I was charged 150 UAH, but real price of my trips were from 19 to 92 UAH. I was wondering when the difference comes back to my bank account and contacted support service. They told me that usually it's pretty fast and I need to contact my bank to learn this info. But my bank told me that the money is still blocked because they didn’t receive request from Bolt to unblock. So I came back to support service and gleaned that this process can take from 1 minute to 14 days. So now I’ve already paid 900UAH, meanwhile my trips costs are only 238UAH. It means that if I continue using this service in the same way during next days, I would pay around 3300 UAH deposit during next 14 days, till Bolt starts to return my money back… Meanwhile support service can’t help otherwise than copying texts from the rules’ book.
Such kind of service looks absolutely ridiculous and weird, especially in our conditions of war and economical situation in Ukraine. I don't think that many people can afford making deposit of about 100$ just for scooter service... Of course I will not continue using it until I receive my money back. And my future usage frequency will depend on money return as well. Don’t really get this witty logic, but you will get less money for sure.

Application for the return of unjustifiably withheld funds

Hello! I have a very similar situation to other commenters here. From time to time, I needed to book a scooter, for which I took 50 UAH as a reserve. My trip to the subway costs about 20 UAH, so for the entire time of use, I have never been refunded the remaining 30 UAH. After I complained to Bolt tech support, the amount for the reserve was no longer deducted from my account. But the previous funds were never returned to the account. The same situation is if you reserve a scooter and cancel the reservation, the funds are almost never returned. I have already accumulated a large amount that Bolt has not returned to my account. In addition, now I have been warned for violating the rules of using the scooter. These violations were not specifically explained to me, but I was simply given general instructions on how to use the scooter. I didn't understand what rights were violated, so for now I was simply blocked.

It's a very strange company policy when, in addition to not refunding your money, they block your account without any explanation. Please resolve this issue at last, otherwise I will regularly write bad comments and leave complaints to technical support until at least my money is returned to me and my account is not unblocked, as I will not use your service in the future.

Developer Response ,

Hello Svyat! We are very sorry to hear that your profile was blocked. We only charge users once the order is finished. After creating the order, the fee you see in your bank is a temporary hold, which is needed to check the selected payment method. The money stays in your bank account. This difference may appear in your bank app without any notification, so we recommend manually checking your bank statement. In order for us to double-check these payments, please contact our support team in the in-app chat. We will need the date and amount of payments in question. Also, if you still have questions about the block, don't hesitate to ask them in the chat. Our specialists will do everything to help you in the best possible way.