Booking.com бронирование жиль‪я‬ 4+

I had an amazing stay at Hotel Jeanne d’Arc! From start to finish, everything exceeded my expectations. Farhad, the administrator, was incredibly helpful and attentive, always available to assist with any requests. He went above and beyond to make sure every issue was resolved quickly and efficiently. The location is also perfect—so convenient and close to everything I needed. Farhad and the team made my stay comfortable and stress-free, always making me feel welcome. I highly recommend this hotel and am truly grateful for the outstanding service. Thank you, Farhad, for making my stay unforgettable!

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Booked a room for 8 days with full prepayment! throughout the time the owner of the property did not respond to my messages. The day before arrival, I began trying to contact the property on all possible numbers, but to no avail. arrived in a foreign city, and failed to contact the owners, contacted the support service, who, in turn, said to wait on the street while they check the information ... after which I called the support service 3 more times who promised to solve my problem, but in the end they didn’t even called back. One minute of a conversation with the support service costs 2 dollars! in total, I spent more than 30 dollars on conversations with booking service operators ... At the end of the story, after 5 hours of my waiting, they gave me an alternative alternative in which the conditions were the most terrible in this city without a kitchen and amenities, with furniture from the 70s ... and 6 kilometers from the place of settlement I planned. Operators ignored my requests to call back. After trying to solve this issue, I stayed on the street thanks to the support of the Booking website!

Hello Андрей2090, we're sorry to know that. In case a property cannot honor a reservation, the property or us look generally for an alternative as close as possible to the original. In such a case we advise you to reach out to us as soon as possible to be able to assist you. Kindly find our contact details by clicking on Customer Service help option in the Profile menu of our app.

I want to inform everyone who reads the reviews that in a case like ours, you won’t get even half the money back, so here it is: When we rented housing 2 months before our trip to Spain on the island of Tenerife, it was indicated that we would have a swimming pool, a jacuzzi and the photos were excellent everything was civilized and tidy, but upon arrival we saw dirt, a wild smell of chemicals with which they apparently tried to wash everything and complete unsanitary conditions, and we also didn’t have a swimming pool, other people had it in other apartments, in general, everything was terrible, we didn’t want to stay there and tried through booking return the money and generally communicate somehow about this, but as soon as we talked about the problem, the operators hung up on us and we had great difficulty talking about it and they returned 100 of 700 euros and that was all, so the impressions are terrible; booking is not responsible for its posted advertisements, dissatisfied, lost money, were left with nothing on the street and were looking for other housing.

We're so sorry to hear that. Can you give us more details? You can always contact our 24/7 Customer Service by clicking on the ‘Customer Service help’ option in the menu of our app, we will be happy to look into this for you.