Recently, I ordered the delivery. The carrier was late. I approached customer support to report on that. They responded, they would monitor the situation and if the order was late they would provide me either a refund. The delivery time was changed for 5 times and eventually the delivery was late for more than 20 min and I got cold meal. Obviously, I reported on that, and customer service claimed that it’s ok. When I rejected this nonsense and demanded further communication, they just sent me a message saying that that was not the case under their responsibility so they would report to the restaurant, HOWEVER the latter prepared everything on time! I tried to get a response from your customer support for almost 2 days but they even didn’t read my message! It’s awful attitude to your customer and an irresponsible behavior! I deleted the app, and not going to use your service anymore!

I placed an order and was charged twice. Once the courier took it in cash, once as a debt in the application. the total amount ordered was x2. the courier delivered to me the wrong item that I ordered and they returned the order amount to me, but ignored the fact that I paid for the order twice. In total, they didn’t return anything to me, because this amount simply paid off the debt that the application imposed on me just like that, for no reason. I didn’t receive the order, I didn’t receive a normal discussion and compensation for the ruined evening, and now my morning is ruined because your support doesn’t know how to work. As a result, they promised me that I would receive my compensation when I made a new order and after its completion. that is, I have to pay for another order in an application where I have already been deceived. I place an order, write to support using the instructions that they wrote to me 10 minutes ago, so what? We cannot provide compensation for an order that was placed 24 hours ago. I write that a day has not passed, the next message “you will be contacted within 10 minutes” an hour later there is silence. scammers. scammers. scammers

It’s includes a large selection of restaurants. In 9/10 cases customer me get my order in time, and even there was some issue with order the support explained every thing and left some bonuses as reimbursement. Also they provide a weekly discounts for delivery/food. If compare with Glovo or ect delivery companies where, really, when you order sth, you got nothing or in hour late in 6/10 cases and customer support is untolerant . I think that Bolt is much more better. Also it’s my first comment in AppStore at all and I left it cause I don’t know why for what reason other customers(maybe it’s just a fake comments) left such a comments.

I ordered kfc, my food was accepted but after half an hour the delivery man texted me that the order will be cancelled. I was waiting for cancellation or refund but nothing was happening for hour and a half. Then the delivery man just drove to my home, and said in the system that the food was delivered. Only at 22:30 I got a response and a “refund”. But I demand also a compensation. I never had such a problem, but this was just such an awful and confusing service. Not only that I was cut out from the situation for hour and a half, but it was also a late evening when everything was closed and I couldn’t order much at this time already because I was waiting for a cancellation and a refund. You closed the support chat right after the refund, so I wasn’t even able express my concern. I have chosen a refund to my bolt wallet,and I got a “free delivery” but the price was the same when I was ordering the same food with the delivery expenses.