ZEN.COM Best shopping card 4+

It’s a scam!!!!!

It's a scam. When I transferred money from my crypto wallet to my Zen account, the transaction failed, but the money was withdrawn from the crypto wallet. There were some problems and I was offered a refund, but not all the money was returned. I asked them to refund me the balance but they said I have to deal with some other company, apparently it's their payment provider. But I did not transfer money to any other company. I believe that this is the problem of Zen company. I also tried to get through to the support, but no one answers me and I was blocked the ability to replenish my account on Zen without explaining any reasons! Be prepared for this kind of attitude! I regard Zen's actions as a scam, as they illegally misappropriated my money and ignore to get in touch with me to help me understand the situation. I am going to report fraud to the police.

Developer Response ,

Hello, we understand your concerns regarding your transaction and want to ensure you we're actively addressing this situation. We have sent you an email with comprehensive details about the steps taken to resolve your issue, including coordination with our payment provider for a satisfactory resolution. Please review that email for further information on how we can assist you. We're committed to providing clear communication and support to all our users. Your trust in our service is important to us, and we're here to help clarify any misunderstandings and offer assistance.

ZEN violates agreements and disregards your rights

I am disappointed with my experience with ZEN due to their breach of agreements and disregard for my rights as a customer. I had initially discussed my intended account usage with their business manager, who approved my activities and confirmed that the risk level was acceptable. For nearly six months, I operated my account as agreed upon, with occasional inquiries from ZEN which were promptly and amicably resolved.

However, my account was suddenly blocked without any explanation or warning, stating that I now posed a high risk despite no changes in my account activities. It would have been reasonable for ZEN to inform me of any changes in their risk assessment so that I could adapt my approach accordingly.

Today, I reached out to ZEN again with detailed explanations and attached correspondence with the business manager. Their response was:

"I am sorry to inform you, but while we appreciate your diligence in explaining your situation, we will not be able to open a new account for you. The decision about the closure of your previous account is final and there is no possibility of opening a new one."

I find this situation highly disappointing and unprofessional, as it shows a lack of commitment to their customers and a disregard for the agreements made. I would advise caution when dealing with ZEN, as their actions can be unpredictable and their decisions seemingly arbitrary.

Overall Rating: 1/5 stars

Developer Response ,

Hello, thank you for your feedback. It has been mentioned that ZEN.COM is a licensed financial institution, regulated by the Bank of Lithuania and European regulations. Being a regulated financial institution and being subject to European regulations also means that we are obliged to comply with AML / KYC procedures, which involve the need to prove the origin of the money placed on the market. ZEN.COM agents put much effort to assist their best by having contacted you by mail in order to pass relevant data. We are sorry you are unhappy with ZEN.COM's service, you are encouraged to contact us in case of further questions at hello@zen.com.

Disappointing Experience with ZEN Customer Support

I recently attempted to register with ZEN bank and encountered a frustrating experience with their customer support. Despite a minor mistake in my name during the registration process, ZEN refused my application without providing any specific reasons. Their response cited “compelling reasons” and regulatory requirements, which they were unwilling to disclose or discuss further.

As a potential customer seeking to establish a banking relationship, I find this level of inflexibility and lack of transparency deeply disappointing. The mistake in my name was trivial and easily correctable, yet ZEN refused to reconsider their decision or provide any pathway for resolution. This reflects poorly on their commitment to customer service and flexibility in handling simple errors.

I would caution others considering ZEN bank to be aware of their rigid policies and the potential for arbitrary decisions without explanation. If this is how they treat prospective customers over a minor issue, I can only imagine the challenges one might face as an actual customer.

Overall, my experience with ZEN has left me feeling frustrated and undervalued as a potential client. I will be exploring other banking options that prioritize customer satisfaction and flexibility in their service approach.