Île-de-France Mobilités 4+

10 years ago I decided to go to Paris from Antarctica on foot. I was dying from Alzheimers and lived in an igloo. When I made it after 2 years of walking and I got kidnapped by the French mafia. They held me for years feeding me once every 2 months. Suddenly one day the police found me and shot me because they thought I was a criminal. Then the hospital the nurse hit me with an IV bag for 5 hours straight. Then I saw someone’s phone on the floor. Suddenly I burst through the roof and went to the heavens. I saw gods from all mythologies and they all bowed down to me because I owned the app. Now I rule the universe because of the app.

Hello, thank you for this strange but nevertheless touching message! Good day, Jack from the Île-de-France Mobilités team.

Terrible experience. I cannot create account on the App and cannot submit support request since I do not have an account. How is it possible to contact Development team or Support Team in this case? I am located in USA. I submitted my inquiry to development Team via Apple App Store and week later [right before travel time] received below reply ‘Hello, to create an account, you must be on French territory and have a French phone number for security reasons. However, you can buy certain transport tickets without creating an account with the app. Thank you for your understanding and have a nice day, Maja from the Île-de-France Mobilités team."’. This is very frustrating as this explanation should exist as an Error message when someone trying to create an account. We already left Paris and used physical Navigo cards for travel needs instead of digital cards and this application. Time waisted to research this question was ~ 4 hours was completely waisted. Dev Team should think about User experience and implement such Error message / Warning in the Application. Very unfriendly.

Hello, I understand your expectation and your remark has been brought to the attention of our quality department. Please excuse us for the inconvenience. Have a nice day, Maja from the Île-de-France Mobilités team.

I’m a semi-experienced traveler in Paris having gone to school here for a summer, and I wish this app would have been around then. Having the Navigo Easy Travel Card and this app gives the rider the ability to move flawlessly through the city. My only hiccup came when I went to purchase a faire to CDG from Saint Germaine and wouldn’t let me load it on the card: I was sent to a station for that paper ticket. The Easy Travel Card has some limitations (I wanted the RER not the bus). Although, hopefully when the Olympic Games happen next month, visitors will get more choices. Other than that, this app is a dream.

Hello, I understand your expectations. Dematerialised tickets will be available on iOS before the Olympic Games and the range of tickets will be expanded in the future. For the moment, the Navigo Easy pass doesn't allow you to travel anywhere in the Île-de-France region, but that's going to change too. Thank you for your encouraging comment and your understanding. Have a good day, Jack from the Île-de-France mobilités team.