I’m in digital tech and very savvy with apps and digital devices. The app claims there is no WiFi connection available to even recognize my own , clean background photo library picture of... a shoe? My WiFi works well, well enough to download the app! “Erase all contents” erases nothing: the app cannot remove a language chosen a year ago, and that language keeps defaulting to the chosen language. If I need help... well, watch an ad and get a free “help ticket”. Get ten “help tickets” for $1.99... A sad joke if I’ve ever seen one. The concept is brilliant... the floor of History is paved with lifeless brilliant ideas. And lifeless this app certainly is... I have yet to encounter a moneyed help desk propped up as an app... Lousy idea, lousy execute...