المسافر: رحلات طيران وفناد‪ق‬ 4+

I used Almosafer during my trip to turkey in multiple hotels.

Rooms same as pictures, confirmation sent to hotels and didn’t find any issue with the booking, it gave me more discounts compared to competitors 😬, plus you can choose to earn extra alfursan miles or mokafah points.

💙 Thanks for rating

I had two experiences with them:
1-I booked a hotel and I paid to Almosafer App but after that they called me and told me that the hotel is fully booked and we have another hotel same rate and level so I accept that because this is the first experience with them and I don’t know if they trusted or no, but unfortunately when I arrived to the hotel I was shocked by the poor level, It does not match the standard of the hotel that I choose.

2- I booked another hotel in different trip maybe they will be good and give them one more chance and I paid before one week of check in, when I arrived to the hotel unfortunately there’s no any reservation for me even the hotel didn’t know Almosafer Company and when I contacted to the customer service in Almosafer they didn’t care about my problem and I stay in the street until night without any solve, then I paid more and I made new reservation in another hotel.
Until now since two years ago I didn’t get the refund and that was last experience with them

Dear Sir,
We are very sorry for such experience,
Our first priority is to help and make your trip easier
Please send us your phone number at:
apps@almosafer.com
Will contact you immediately to investigate what happened and compensate you Sir.
Thanks,
Al Mosafer Team

I would rate this company lower than one star if there is such an option. I made my hotel booking in Istanbul with at a rate of approximately $1,000 higher than the Accor rate including breakfast for 16 nights , only to find that the breakfast was not included when I checked in. I spent 5 days of WhatsApp chat support and delays an waiting on WhatsApp their team to come back from Eid Aladha holidays all with no use. Simply, they are not a trustworthy company! This booking has been the worst experience I’ve ever. Your Customer Service is a waste of precious time. Keep up the crappy work.

The worst Customer Experience one can ever face. Very inefficient customer service who pretend to be helpful but are actually a frontage for an irresponsible management team.

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