Gathern جاذر إ‪ن‬ 4+

I paid in full with Tamara and I changed the date so we paid the fee yet they took the whole amount!!! I tried to speak with them no one is answering me very bad customer service
انصحكم ابعدوا ما عندهم اي اهتمام بالعميل انسحب المبلغ مرتين واكلمهم ومحد رد سحبوا حول الالفين غير الي دفعتها بتمارا حسبي الله

It a great idea to have all these searchable units under one roof and easy to reach and book but there many holes that can make the experience painful. Specifically speaking the app has evolved into a robotic rigid system with no easy way to debate an issue when it happens. No phone contact with customer service and the chat is dry and robotic …that is how its and good bye. A lot of inconsistency in the process… some units you book with a partial deposit , others full deposit , even if refundable! Those who you cancel can rate you ( and of course they give you a terrible rating) and you can rate them, even though you didn’t use the place!!! Just examples of issues that indicate total dependence on technology and minimal staffing with cold customer service , to save money and make more profits. و بالعربي ، تطبيق فكرة جميلة و لكن تنفيذ سيء لانه تحول الى ميكنة صرفة تفتقر الى التعامل الانساني العقلاني خصوصا عند حدوث اشكاليات. فلا خدمة زبائن صوتية و لا مرونة مع موظفي التحادث بالمراسلة ، حفظ و تنفيذ ، و هي كده و خلاص. يبدو ان السعي وراء الكسب بالاعتماد على التطبيق و القليل من الموظفين هو ديدنهم الان و استغلال حاجة الملاك للزبائن و حاجة الزبائن للعقارات . اظن تطبيقات اخرى قد تدفع هذا التطبيق للافلاس اذا استمر بهذه الكيفية.

I am going to tell you my experience and you can judge it I book a room for one night check in 4pm check out 12 pm next day the room is self enter I came back 3 am trying to enter the door didn’t open I try to call and contact the owner and the app at least to get my stuff from the room finally the open the door for me after 8 hours of waiting the bad part my airplane took off and the app refused to give any payment not for the room not for the flight that left me but the good part I got my stuff from the room thanks god.
وبل عربي اختصر لكم حجزت غرفه دخول ذاتي تقفل علي الباب ٨ ساعات واخر شي فتحوه لي وخذت اغراضي رحت المطار راحت الرحله وما عطوني اي تعويض اترك لكم الحكم حسبي الله عليهم وبس