Verint Appointment and Queuing
Create exceptional CX
Free · Designed for iPad
Create a better customer experience (CX) with Verint Appointment Booking and Queue Management.
The Verint Appointment & Queuing app enables stores and bank branches to drive sales and deliver exceptional CX by seamlessly managing appointments, walk-ins and events.
Key software solutions:
• Appointment Booking
• Queue Management
• Event Management
All solutions are also available on any desktop browser.
To learn more or request a demo, visit https://www.verint.com/appointment-booking-and-queuing/
Already have a Verint Appointment & Queuing account? Download the app to start elevating the customer experience.
Ratings & Reviews
Updates and Bug Fixes:
- Introduced a new setting to switch between local and venue timezones, ensuring consistent time display across bookings, availability, and other areas of the app.
- Improved calendar and queue views to reflect the selected timezone setting.
- Reduced unnecessary data requests to improve app speed and responsiveness.
- Added a toggle to control the display of network error messages, giving users more flexibility.
- Fixed issues with advisor search during allocation changes.
- Restored functionality of queue search within the calendar view.
- Resolved advisor visibility and interaction issues after performing a search.
- Corrected formatting issues in privacy policy data to prevent errors.
- Fixed navigation problems when returning to the queue screen after completing customer actions.
- Ensured advisor details display correctly even when assigned from a different queue.
- Fixed to remember last login method.
- Improve event check-in error handling.
- Search filters now reset properly when switching between screens.
- Fix to see a confirmation when marking a customer as Arrived
- Queue loading and navigation are now much more reliable, even with large queues
- Searching for customers, advisors, or queues works more consistently across the app
- Customer details now clearly show when a question hasn’t been answered yet
- Follow‑up booking product selection now opens as expected
- Add‑ons on bookings are no longer removed when updating customer information
- Language options and attendee actions now behave correctly
- Login method and session are reliably maintained after app restarts
- Queue and calendar screens now correctly use your selected timezone
- Event Coordinator profiles and Click & Collect refresh now display and function correctly
- Multiple stability fixes to prevent crashes and loading issues
- General performance improvements across queue selection, feature flags, and API usage
- New QR code scan functionality to easily retrieve customer from Queue screen (accessible from search option)
View the full release notes here:
https://connect.verint.com/documentation/whatsnew/w/whatsnew/40335/appointments-and-queuing
The developer, Qudini Ltd, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Identifiers
- Diagnostics
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
- Seller
- Qudini Ltd
- Size
- 75.5 MB
- Category
- Business
- Compatibility
Requires iOS 15.1 or later.
- iPhone
Requires iOS 15.1 or later. - iPad
Requires iPadOS 15.1 or later. - iPod touch
Requires iOS 15.1 or later. - Mac
Requires macOS 12.0 or later and a Mac with Apple M1 chip or later. - Apple Vision
Requires visionOS 1.0 or later.
- Languages
- English
- Age Rating
4+
- 4+
- Copyright
- © Verint 2025