Singtel Prepaid hi!App

Name: Singtel Prepaid hi!App
Rating: 4.2 (278 reviews)
Author: Singtel Idea Factory Pte Ltd

Utilities

Only for iPhone

Free

278 Ratings
Ages

4+
Years
Category

Utilities
Developer

Singtel Idea Factory Pte Ltd
Language

EN
English
Size

75.6
MB

iPhone

hi!App is the one-stop app for all your Singtel Prepaid needs with no data charges. Get the best deals and redeem rewards at your fingertips! Use hi!App to: - Register and activate your SIM or eSIM - Track your balance, usage and validity - Top up or buy Ultimate/Data/IDD/Roaming Plans - Activate your roaming plan - Sign up for auto top-up Monthly Plans - Check your inbox for exclusive hi!Surprise offers. Available in English, Mandarin, Bahasa Indonesia, Burmese, Tamil and Bengali language.

Ratings & Reviews

4.2

out of 5

278 Ratings

Helpful Customer Service
12/21/2021

duncanny_valley
Purchased a prepaid Singtel hi! SIM which included instructions for how to register and activate the SIM. Initially I didn’t have the option to “Register new SIM card” but called the customer service line and they quickly advised me to check that I was on a Singapore WiFi network and did not have any VPN active. I deleted then re-downloaded the app and the issue was resolved.
Helpful Customer Service
12/21/2021

duncanny_valley

Purchased a prepaid Singtel hi! SIM which included instructions for how to register and activate the SIM. Initially I didn’t have the option to “Register new SIM card” but called the customer service line and they quickly advised me to check that I was on a Singapore WiFi network and did not have any VPN active. I deleted then re-downloaded the app and the issue was resolved.
Terrible Set Up Experience
08/02/2024

NRA21
Ok I was pretty excited to use the eSIM Tourist plan when I got to Singapore but after spending nearly 3 hours trying to get stuff set up I would definitely say this experience is terrible, I did manage (I think) to get things working on my phone but still have no idea how I can sign into the app now to check things because the number assigned doesn’t work in the app. There’s nothing in the FAQ’s or Set Up Guides on how to do this. Please be aware if you’re on an iPhone you have to manage a ton of different configs in your phone both for the network but also for your messages (each contact you have to select which network to use to send). Just trying to figure out what number I was assign was ridiculous and involved attempting to figure it out meant making calls and texts to various people in a trial and error process. I work in tech and consider myself pretty advanced with stuff like this but wow what a waste of time. Oh and Caveat Emptor…every time to change a config you’ll need to power off and on the phone for it to set and then move to the next one.
Terrible Set Up Experience
08/02/2024

NRA21

Ok I was pretty excited to use the eSIM Tourist plan when I got to Singapore but after spending nearly 3 hours trying to get stuff set up I would definitely say this experience is terrible, I did manage (I think) to get things working on my phone but still have no idea how I can sign into the app now to check things because the number assigned doesn’t work in the app. There’s nothing in the FAQ’s or Set Up Guides on how to do this. Please be aware if you’re on an iPhone you have to manage a ton of different configs in your phone both for the network but also for your messages (each contact you have to select which network to use to send). Just trying to figure out what number I was assign was ridiculous and involved attempting to figure it out meant making calls and texts to various people in a trial and error process. I work in tech and consider myself pretty advanced with stuff like this but wow what a waste of time. Oh and Caveat Emptor…every time to change a config you’ll need to power off and on the phone for it to set and then move to the next one.
Registration eventually works, be patient
01/06/2024

Suijeneris
I was also frustrated with registration process but everything ended up working fine for my Singapore Singtel SIM card!
Registration eventually works, be patient
01/06/2024

Suijeneris

I was also frustrated with registration process but everything ended up working fine for my Singapore Singtel SIM card!
Horrendous
04/30/2022

James Steen 500
Had to come back and write another review after spending another 30 minutes on the phone with Singtel support. The app requires a photo of your passport, but the software used to capture that photo is completely broken. The result is that you stand there holding your phone over the document for as long as you can bear, and the app never takes the photo.
Horrendous
04/30/2022

James Steen 500

Had to come back and write another review after spending another 30 minutes on the phone with Singtel support. The app requires a photo of your passport, but the software used to capture that photo is completely broken. The result is that you stand there holding your phone over the document for as long as you can bear, and the app never takes the photo.

Performance bug & fixes

Version 5.1.7

Jan 26

Data Linked to You

The following data may be collected and linked to your identity:
- User Content
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Financial Info
- Location
- Contact Info
- Contacts
- Identifiers
- Usage Data
- Diagnostics