Forms Management: Fixed an issue where moving a form to a new status (draft, review, completed, etc.) was creating duplicate forms in both the mobile app and ERP+. Forms now save correctly without duplication. Tasking Button Visibility: Resolved a display issue that made the tasking button difficult to see and select on mobile devices. The button is now fully visible and clickable. Asset Display with Labor: Fixed an issue preventing Assets from displaying in the app when adding labor entries. Asset Change Requests: Resolved an issue where the app was incorrectly triggering asset change requests for fields that were not modified during visit completion. The system now only creates change requests for fields where actual changes were made, reducing unnecessary reviews in ERP+.

Time Blocks Display: Fixed an issue where Time Blocks scheduled in advance were not displaying properly in the system. Belt Size Field: Restored the missing belt size capture field in the Summary tab Service Video Upload: Resolved a failure when submitting service videos through the iOS Service App Filter Functionality: Fixed a bug that caused certain filters to become unusable when an invalid search string was entered. Adding Materials : Resolved a crash that occurred when adding specific materials to the app. Photos on Visits: Fixed an issue with images appearing larger than expected on service report

• Externally annotated photo crash • Visit scheduled date in the summary tab is showing as backwards (DD/MM) • Larger than standard font on iPhone negatively affects displayed text, sometimes only showing portions of text in fields • Special Tools Required displays when asset is dormant • Add wildcard text to location lookup

Added diagnostic tools to help resolve Service Video errors some users have experienced in Schedule & Dispatch.

Fixed an unsigned timesheet error issue Resolved XOi deep link issue where special characters in the payload prevented proper loading Restored synchronous call processing

This latest update brings important improvements and refinements, including bug fixes and performance enhancements related to videos, submission synchronization and Face ID.

Critical fix for migration from VM to Azure web services. Upgrade is necessary to avoid service disruptions. Fixed app crash when entering Diagnostic Response on the Tasks screen. Corrected a Refrigerant typo. Added "Pull to Refresh" functionality to the Tasks screen.

Issue Resolution: No Entries timesheet issue Location hyperlinks were not working

Signature icon was not compatible with iOS 16 and was missing on Customer Approval screen Share icon was difficult to see on Documents

Issue Resolution App was crashing on Forms Phone number hyperlink was not working Asset Additional Work Photos could not be added on Service Report

• The user interface has been updated with modern design changes • Location Hazards will be presented to the user when a visit is started • Pull to refresh capability has been introduced on the Assigned Orders screen • The ability to capture Manufactured Date has been added on the OCR scan screen • XOi warning has been changed to include the word “Visit” for clarity • Open Timesheets will be removed when a Visit or Time Block is unscheduled • A Video without transcription will require approval from the Technician • Time zone offset issue when using Reschedule Visit feature has been resolved • Crashing issue with Standard Phrase Resolution has been addressed • Tasking issues have been addressed

• Introduced recognition capabilities for Data Plate scans • Redesigned the Visit Completion process • Changed “Transcript text is missing" warning to "XOi Work Done text is missing” • Debugging and fix for Asset “Resolution Code Not On File” issue • Fixed issue with entering decimal values for Labor Generated Billing Lines • Addressed Asset Manufactured Date issue 12.04 Fixes & Enhancements • Video functionality • Dormant Location handling on Location Lookup • On-demand data requests for Assigned Orders • Fixed 2 issues with 'Require submission of past timesheets'

-Improved login efficiency -Fixed issue with capturing photos against an Asset that is not 'On Visit'

• Introducing OCR scan/Data Plate capture • "Photo" option has been relocated from the action menu to the right-hand side menu. • Enjoy full access to the action menu from the back of the visit card. • Addressed an issue related to lost labor in visit submissions. • Resolved app crashes related to Google Maps and Reset All Data. 12.04 Enhancements: • Introducing a "Request XOi job" option • Technician Disclaimers will be published to ERP+ for more accurate reporting. • Ability to enable mandatory Visit Photo capture. • Ability to enable mandatory Labor Hours entry. • Ability to enable mandatory past timesheet submissions before starting a subsequent visit.

In this release announcement have been included the below: • 64454944 - Incorrect Map Location issue • 64455146 - ‘Another Fetch in Progress’ improvement • 64951249 - App crash with negative quantity plus decimal • 64714348 - App crash problem with 0.5 labor • Link XOi Asset details pop up improvement • Only display Customer Reference field if ERP+ is v12.03+

RF 00303954, 00303444, 00304007, 00304309 Service iOS isn't sending cost source of refrigerant or material while completing the visit.

RF 280853 “Normally Hidden” and “Inactive" Inventory items were available on lookups in the app.  RF 235210 Deleted Preferred Technicians will no longer show in the app. Requires v12.02. PDR 28187 Added a new “PM Inspection Summary by Asset” view. PDR 27880 Mobile changes related to Advanced Asset Management Enhancement. Requires v12.02. PDR 27684 Added ability to tag photos as Before or After. Requires v12.02. PDR 27757 Removed TM Configuration for SOR Type of Work. Requires v12.02. PDR 27262 Added Customer Reference to visit Summary screen. Requires v12.02. PDR 28186 Added a new Material Source “VT – Vehicle Inventory Not Tracked”. Will be available with v12.03. PDR 28194 Fetch Suppliers Improvements. Will be available with v12.03. PDR 28297 Introduced Read-Only Assigned Service Orders. Will be available with v12.03. PDR 28255 Added ability to Reschedule visits. Will be available with v12.03.

Fixes included are: • RFP 39711 - Work Status Leave Open issue • RFP 40093 - Saving Suppliers performance improvements

PDR 27568 XOi Integration. Requires v12.01 and January 2022 Service Pack. PDR 27434 Dormant Buyers will no longer see PO screen in the app. PDR 27293 App will only display KCO-specific Commodity Codes. Requires Rest All Data. PDR 27640 Configurable Photo File Extensions. Coming with v12.02. RF 230404 Material Cost Type Missing. RF 194599 Technicians not able to submit billing lines. RF 223054 Barcode scanner issues with iOS 15.3.1 on some iPhones.

‘Internal Error: Cannot fetch records from internal database’ was thrown when trying to open Asset Tasks that are covered under multiple Inspections.

Enhancements & Improvements: • Recovered Refrigerant Sub-Action defaulted to Billable. • iOS 15 issue with curser position when using space bar has been fixed. • Trailing space issue when adding new Asset has been addressed. • It was possible to enter invalid characters for the Asset Code when editing an Asset. • App will now exclude Dormant Supporting Technicians from the lookup. • Customer-supplied Refrigerants will default to ‘Non-Billable’. • App will hide the Tasks screen when the asset has no Tasks. • Bulk tasks update action could update tasks on another Service Order. • App will not allow Technician to reject a visit if Tasks were edited. • App will only fetch Tax Codes and Tax Rates if Mobile Billing is enabled. • Auto-populated Inventory Location will be cleared when Tech changes Source from ‘Location Inventory’ to ‘Other Inventory’. • Total Cost field will be hidden from all screens if SEHFMAT is set to hide Unit Cost. • PO Number field will be hidden from the Visit Materials screen if SEHFMAT is set to hide it. • “No Images” title was not fully visible on Asset Details screen on iPhone. • Asset details title did not change when the asset was renamed. • Photos will be submitted in the order they are taken. • Username Field will be partially hidden on login screen. • Enhancements to Tasking with Photos. Requires v12.01 and December 2021 Service Pack. • Terminology Tokens added for Enhanced Tasking. Requires v12.01 and December 2021 Service Pack. • Service Quote Creation and Tracking. Requires v12.01 and December 2021 Service Pack.

• Always show Inventory-related fields when editing a PO Line. This reverts the change made in v2.6.0. • It was possible for reject/start visit actions to be sent in the wrong order.

Included Enhancements & Improvements • Minimum supported iOS version is now 13. • Tapping outside of a text window closed it and users lost text. • Improved commodities fetch performance • Serviced Asset icon symbols have been updated and will only show if applicable. • ‘Visit History’ label has been changed to ‘History’. • Travel/Start button has been removed from future visits. • When editing XOi job, all tags were lowercased. • Optimized how the app works with images • A limit of 5,000 characters has been set for Work Done, Additional Work, and Technician Notes. • Using Apple’s icons • When using LDAP, login was failing after an LDAP token expired. • Lookup sorting by description has been changed back to sorting by code. • Sign-In with Azure Active Directory improvements • Renamed ‘Reclaimed - Customer Inventory’ to ‘Recovered - Customer Inventory’ for Refrigerants. • When adding material, if the Source is Customer Supplied, the default will be non-billable. • Users could no longer change Asset Type on newly added Assets. • Visits can be searched by Customer, Service Order number and Description now. • Password Strength Check has been added. Requires OA v11.12+. • Historic Visit Review Material and Other Charges cells now can show multiline text. • ‘Material’ has been changed to ‘Inventory’ on Edit Material lookups. • ‘Location’ label has been changed to ‘Inventory Location’ on Inventory-based PO Line entry. • Inventory Location will be mandatory if ‘Retain as Other Inventory Location Qty’ is entered. • Inventory-related fields will be disabled when editing a Commodity-based PO Line. • Page numbers on Customer Approval screens have been updated. • When adding a new PO Line, Cost Head and Category will be defaulted even if hidden via mobile configuration. • Copy the PO Line’s Unit Cost to the Visit Detail Line. Requires OA v12.01. • Add/Edit Asset screen changes: - Fields have been reordered in a way that makes more sense. - ‘Fuel Type’ has been renamed ‘Energy Type’. - ‘Energy Type’ will provide a lookup list. Requires OA v12.01. - ‘Tonnage’ has been renamed ‘Nominal Capacity’. - ‘Located At’ has been renamed ‘Physical Location’. • ‘Earning Category’ has been changed to ‘Pay Type’. Requires OA v12.01. • Job History Screen updates: - Job Group and Job Type fields have been removed. - New ‘Anticipated Completion Date’, ‘Completed Date’, and ‘Job Description’ fields have been added. Requires OA v12.01. - Manager field will display the Manager’s full name. Requires OA v12.01. • Service Report delivery options configuration. Requires OA v12.01. • Non-Service Order Time Blocks integration. Requires OA v11.13+. • Mobile Visit Location Lookup option has been added. Requires OA v12.01. • Terminology Token for Tasking has been added. Requires OA v12.01.

Quoted Rates Repair Group Lookup was empty if Repair Groups were Global.

The following enhancements are included in the v2.5.0 app: • Visit History cards now show up to 400 characters for problem description • Biometric sign in button added to log in screen • Weekly Timesheet Summary View has been created. If you are running OA v11.12 and plan to upgrade to the 2.5.0 app version, please contact COINS Support and request fix V1112-11769.tar to be installed and related mobile configuration to be performed. • PM and Non-PM Visit History now displays Visits based on the Location instead of the Location and Customer of the visit • App will back up signatures and photos on Tech’s device until they are successfully received in OA • Billing in the Field: option to show Read-only billing lines in Mobile Tech from previous visits. Available in OA v11.13+. • Data detectors added to all phone number and email fields • Agreement End Date was added to the Service Order Summary screen. Available in OA v11.13+. • Azure Active Directory (AAD) improvements • Integration with XOI Vision application. Available with OA v12.01. The following improvements are included in the v2.5.0 app: • Includes new app icon per Apple regulation • Caller field on Summary Tab has been adjusted to fit more text. • When recording info on a past visit, the timesheet date could be set incorrectly. • Work Status Leave Open/Close and Tasks Done/Not Done/NA selectors were hard to see, especially in bright light. • Barcode Scanner improvements • New notification will be shown if exiting app with pending submissions • Improve Work Done screen layout for different iPhone screen sizes • Sometimes app was crashing when creating a visit line • Serviced Asset card UI improved on Visit Review screen • Assigned Orders sort by Date/Time option has been removed • Cancel button did not work on Material lookups in iOS 13 • Delete icon issue with iOS 14 has been addressed