XOi Integration – Session Expiry Data Reload: A new setting is available to force a full data reload when an XOi job session expires, keeping your data up to date. Inventory Location Security: A new setting is available to restrict inventory use by location, giving you greater control over who can access inventory and where Visit and Asset History: History for Visits and Assets is no longer capped at 10 records. Password Change Verification: Users are now prompted to enter their current password before setting a new one, adding an extra layer of account security. Other Charges: Default Billing Method Items in Other Charges will now automatically populate with the default billing method

* Fixed an issue with the ability to reject a Visit that had pending Hazards * Fixed an issue with rejected Hazards appearing on next visit and new service order for the same location

Forms: Fixed an issue where duplicate forms were being created when changing the form status

Tasking Button Visibility: Resolved a display issue that made the tasking button difficult to see and select on mobile devices. The button is now fully visible and clickable. XOi Integration: Resolved an issue with how Visits were handling pending XOi jobs

Forms Management: Fixed an issue where moving a form to a new status (draft, review, completed, etc.) was creating duplicate forms in both the mobile app and ERP+. Forms now save correctly without duplication. Tasking Button Visibility: Resolved a display issue that made the tasking button difficult to see and select on mobile devices. The button is now fully visible and clickable. Asset Display with Labor: Fixed an issue preventing Assets from displaying in the app when adding labor entries. Asset Change Requests: Resolved an issue where the app was incorrectly triggering asset change requests for fields that were not modified during visit completion. The system now only creates change requests for fields where actual changes were made, reducing unnecessary reviews in ERP+.

Time Blocks Display: Fixed an issue where Time Blocks scheduled in advance were not displaying properly in the system. Belt Size Field: Restored the missing belt size capture field in the Summary tab Service Video Upload: Resolved a failure when submitting service videos through the iOS Service App Filter Functionality: Fixed a bug that caused certain filters to become unusable when an invalid search string was entered. Adding Materials : Resolved a crash that occurred when adding specific materials to the app. Photos on Visits: Fixed an issue with images appearing larger than expected on service report

• Externally annotated photo crash • Visit scheduled date in the summary tab is showing as backwards (DD/MM) • Larger than standard font on iPhone negatively affects displayed text, sometimes only showing portions of text in fields • Special Tools Required displays when asset is dormant • Add wildcard text to location lookup

Added diagnostic tools to help resolve Service Video errors some users have experienced in Schedule & Dispatch.

Fixed an unsigned timesheet error issue Resolved XOi deep link issue where special characters in the payload prevented proper loading Restored synchronous call processing

This latest update brings important improvements and refinements, including bug fixes and performance enhancements related to videos, submission synchronization and Face ID.

Critical fix for migration from VM to Azure web services. Upgrade is necessary to avoid service disruptions. Fixed app crash when entering Diagnostic Response on the Tasks screen. Corrected a Refrigerant typo. Added "Pull to Refresh" functionality to the Tasks screen.

Issue Resolution: No Entries timesheet issue Location hyperlinks were not working

Signature icon was not compatible with iOS 16 and was missing on Customer Approval screen Share icon was difficult to see on Documents

Issue Resolution App was crashing on Forms Phone number hyperlink was not working Asset Additional Work Photos could not be added on Service Report

• The user interface has been updated with modern design changes • Location Hazards will be presented to the user when a visit is started • Pull to refresh capability has been introduced on the Assigned Orders screen • The ability to capture Manufactured Date has been added on the OCR scan screen • XOi warning has been changed to include the word “Visit” for clarity • Open Timesheets will be removed when a Visit or Time Block is unscheduled • A Video without transcription will require approval from the Technician • Time zone offset issue when using Reschedule Visit feature has been resolved • Crashing issue with Standard Phrase Resolution has been addressed • Tasking issues have been addressed

• Introduced recognition capabilities for Data Plate scans • Redesigned the Visit Completion process • Changed “Transcript text is missing" warning to "XOi Work Done text is missing” • Debugging and fix for Asset “Resolution Code Not On File” issue • Fixed issue with entering decimal values for Labor Generated Billing Lines • Addressed Asset Manufactured Date issue 12.04 Fixes & Enhancements • Video functionality • Dormant Location handling on Location Lookup • On-demand data requests for Assigned Orders • Fixed 2 issues with 'Require submission of past timesheets'

-Improved login efficiency -Fixed issue with capturing photos against an Asset that is not 'On Visit'

• Introducing OCR scan/Data Plate capture • "Photo" option has been relocated from the action menu to the right-hand side menu. • Enjoy full access to the action menu from the back of the visit card. • Addressed an issue related to lost labor in visit submissions. • Resolved app crashes related to Google Maps and Reset All Data. 12.04 Enhancements: • Introducing a "Request XOi job" option • Technician Disclaimers will be published to ERP+ for more accurate reporting. • Ability to enable mandatory Visit Photo capture. • Ability to enable mandatory Labor Hours entry. • Ability to enable mandatory past timesheet submissions before starting a subsequent visit.

In this release announcement have been included the below: • 64454944 - Incorrect Map Location issue • 64455146 - ‘Another Fetch in Progress’ improvement • 64951249 - App crash with negative quantity plus decimal • 64714348 - App crash problem with 0.5 labor • Link XOi Asset details pop up improvement • Only display Customer Reference field if ERP+ is v12.03+

RF 00303954, 00303444, 00304007, 00304309 Service iOS isn't sending cost source of refrigerant or material while completing the visit.

RF 280853 “Normally Hidden” and “Inactive" Inventory items were available on lookups in the app.  RF 235210 Deleted Preferred Technicians will no longer show in the app. Requires v12.02. PDR 28187 Added a new “PM Inspection Summary by Asset” view. PDR 27880 Mobile changes related to Advanced Asset Management Enhancement. Requires v12.02. PDR 27684 Added ability to tag photos as Before or After. Requires v12.02. PDR 27757 Removed TM Configuration for SOR Type of Work. Requires v12.02. PDR 27262 Added Customer Reference to visit Summary screen. Requires v12.02. PDR 28186 Added a new Material Source “VT – Vehicle Inventory Not Tracked”. Will be available with v12.03. PDR 28194 Fetch Suppliers Improvements. Will be available with v12.03. PDR 28297 Introduced Read-Only Assigned Service Orders. Will be available with v12.03. PDR 28255 Added ability to Reschedule visits. Will be available with v12.03.

Fixes included are: • RFP 39711 - Work Status Leave Open issue • RFP 40093 - Saving Suppliers performance improvements

PDR 27568 XOi Integration. Requires v12.01 and January 2022 Service Pack. PDR 27434 Dormant Buyers will no longer see PO screen in the app. PDR 27293 App will only display KCO-specific Commodity Codes. Requires Rest All Data. PDR 27640 Configurable Photo File Extensions. Coming with v12.02. RF 230404 Material Cost Type Missing. RF 194599 Technicians not able to submit billing lines. RF 223054 Barcode scanner issues with iOS 15.3.1 on some iPhones.

‘Internal Error: Cannot fetch records from internal database’ was thrown when trying to open Asset Tasks that are covered under multiple Inspections.

Enhancements & Improvements: • Recovered Refrigerant Sub-Action defaulted to Billable. • iOS 15 issue with curser position when using space bar has been fixed. • Trailing space issue when adding new Asset has been addressed. • It was possible to enter invalid characters for the Asset Code when editing an Asset. • App will now exclude Dormant Supporting Technicians from the lookup. • Customer-supplied Refrigerants will default to ‘Non-Billable’. • App will hide the Tasks screen when the asset has no Tasks. • Bulk tasks update action could update tasks on another Service Order. • App will not allow Technician to reject a visit if Tasks were edited. • App will only fetch Tax Codes and Tax Rates if Mobile Billing is enabled. • Auto-populated Inventory Location will be cleared when Tech changes Source from ‘Location Inventory’ to ‘Other Inventory’. • Total Cost field will be hidden from all screens if SEHFMAT is set to hide Unit Cost. • PO Number field will be hidden from the Visit Materials screen if SEHFMAT is set to hide it. • “No Images” title was not fully visible on Asset Details screen on iPhone. • Asset details title did not change when the asset was renamed. • Photos will be submitted in the order they are taken. • Username Field will be partially hidden on login screen. • Enhancements to Tasking with Photos. Requires v12.01 and December 2021 Service Pack. • Terminology Tokens added for Enhanced Tasking. Requires v12.01 and December 2021 Service Pack. • Service Quote Creation and Tracking. Requires v12.01 and December 2021 Service Pack.