My husband signed on with CHRobinson he finds loads and good loads all the time. When he calls to either book the load or bid he hasn’t had any issues with not getting a hold of anyone he always gets through. When they tell him they will call right back always do. The load board you have to get use to it but pretty easy. The only thing I can say is CHRobinson is a good company the people from brokers to insurance department we alway have very good standings with them. If I have questions on paperwork anything I call get to the right department explain my problem they help correct the issue and I’m good to go. When sending in our billing if it’s not clear or ledgeable they let me know I fix the paperwork good to go. So from both of our experience we are giving CHRobinson 5 stars. Well deserved.

I’ve been working with C.H. Robinson since 2004, and it has always been one of my favorite companies among the thousands of brokers I’ve dealt with. I’ve never had to wait more than 48 hours for a payment—until now.Recently, I noticed that C.H. Robinson has started factoring their loads, and I believe this is a serious misstep. In the past two months, things have changed drastically. I currently have multiple loads that have been pending for over a week—some even two weeks. For the first time ever, I had to call C.H. Robinson to request a payment release. For the first time, I’ve waited beyond the usual 48-hour window.I called and was told, “The money will be released tomorrow.” But now that tomorrow is today, it’s still showing as “processing.” This is disappointing, and I believe factoring is the wrong direction for a company that used to pride itself on reliability. I’m not happy with this new service experience.

For the past two years or so, nine out of ten loads I hauled were for CH Robinson, and 99% off the time I didn’t have any issues and I always got paid on time - within 24 hours most of the time, max 48 hours. The trouble started a little over a couple months ago, when they really started pushing LoadPay through TriumphPay. At first, they started paying within 2-3 days for every load, nothing within 24 hours anymore, but then all of a sudden- I had to wait 4-5 days on every single load. Not only that, they also went up on the quick pay fee. Why? I guess so owner operators would get tired of not getting paid on time and sign up for LoadPay. I have decided not to do business with them anymore. The last load I booked with them was almost a month ago and it was then that I realized that other brokers are paying way better than CH Robinson. I had just gotten too comfortable doing business with them that I never bothered to check elsewhere. If you’re reading this, get out of your comfort zone. CH Robinson isn’t the same as last year, or even from 6 months ago. There’s a lot of toxicity brewing at CH Robinson and if you haven’t noticed it already, you will start noticing it soon. But why wait until SHTF? Have your backup plan ready. Last but not least, never do more than 50 percent of business with just one broker. You should be on good terms with at least 3-4 brokers. Loyalty goes a long way, but CH Robinson is not the one to appreciate it.

It’s a very good company, Been utilizing C. H. Robinson, For over 26yrs. Always Polite Staff, Always Paid in A Timely Fashion. Everyone has Problems, Even in your, Smaller Companies. It’s just MNGMENT DIRECTIVES THAT KEEP YA UNSURE OF YOUR FUTURE. Complaining about your Situation doesn’t necessitate a jump off the wagon, Because of Your personal Experiences. Always Have a Backup Plan, and surrounding yourself with everything and everyone you can, is fundamental in your pursuit of Success. To Be Your Own Judge is Critical when you understand The Entirety of your immediate situation. STUDY, LEARN, IMPROVE, AND MOST OF ALL, Don’t let others effectively cause you, To second guess Anything. Take Responsibility For your Actions and Success. Driving since 1987 Remember Safety First. After All it’s Your life, You May Save. - Mongoose (;