I recently used the Porter app to send a truck for delivery in Dubai. While the service itself was convenient, the payment experience was frustrating. I paid the driver 150 AED in cash as agreed, but later, the app kept asking me for a separate payment through the app. Despite providing proof of payment to the driver, the support team kept insisting on additional payment.This kind of confusion and lack of communication between the app and its drivers is disappointing. Until they improve their payment system and customer support, I’d recommend being cautious when using this service.

We booked porter service because they said their partners would take care of everything. Our TV was not installed and the AC started having problems just a few days after installation. The partner was very rude and disrespectful. After calling porter for a few days they did nothing but say we will escalate the problem. I still didn’t get the refund for the services not provided. Don’t choose this service if you can help it. Urban company is better for handling electrical equipment and gives 30 day warranty after installation as well.

I just downloaded the app two days back, just to check the pricing, I was getting continuous calls from the service. I stopped using on that day. Again today I just opened the app and I was checking the pricing again I was getting continuous calls even though I asked them to not call me multiple times. Whats the point of having an app when you are running a call centre like service. And how come you are getting the information about what activity I am doing on app. Its so inconvenient and unsafe. I just deleted the app today.

Was assigned a partner, gave a deposit only to be told day before move that it’s a holiday so the booking can’t go through. I scrambled to make the move that same day and was assigned a Porter with an open truck on a rain day. I asked to cancel the whole thing and was instead randomly assigned a third partner who is a no show. I’m appalled at the lack of disclosure (open trucks) and inability to Porter to keep their end of the bargain. The porters seem a law unto themselves, the third one went silent after calling to fix up a time with me.