Thank you for your feedback, and we’re sorry to hear about the difficulties you’ve experienced with our app. We understand how frustrating it can be to have a “favorite team” feature that feels hard to access. To clarify, you can quickly view your favorite teams by tapping the jersey icon, which is always visible in the upper right corner of the screen. That said, we recognize the navigation could be more intuitive, and we’re actively working to streamline the process to make finding your teams even easier with fewer clicks. As for the ads, we rely on them to keep the app free, but we hear your concern about the challenge of closing them. We’re collaborating with our ad providers to enhance the user experience, ensuring “close” buttons are clear and functional so you won’t need to restart the app. We’re dedicated to making the app more user-friendly and are prioritizing improvements based on feedback like yours. Could you share more details about the navigation issues or specific ad problems you’ve encountered? This would help us address them more effectively. Thank you for your patience and for helping us improve!

Thank you for your review and for raising this concern. We’re truly sorry for your experience. As a platform that enables online tournaments, we work hard to provide a reliable environment for organizers and participants. Upon hearing about your issue, we did everything we could to connect you directly with the tournament organizer, who had successfully run numerous tournaments on our platform over the past two years without incident. The payment you mentioned was processed through Stripe, and we know other participants in similar situations were able to secure refunds through Stripe’s standard procedures. Unfortunately, we don’t have details on the specific steps you took to request a refund from Stripe. We recommended contacting Stripe directly to check on your refund status or reaching out to our support team for further help in coordinating with the organizer. We value your feedback and are committed to improving our processes to ensure a better experience for everyone.