Terrible customer service who doesn’t care how much money you spend on the game, they just don’t care about you the customers all they do is take you money. The game have many glitches that causes you shield to drop and can cause you major lost, but when you write SONS about it, they act like it’s your fault you shield dropped and will not try to help you out, because all they care about is taking your money.... save your money and don’t spend it on this game, because you will end up being super mad at them.

ProsThis is a fun game to play. You join alliances and battle for control of your server. Then you battle against other servers. You make friends and attack enemies while you grow your base and alliance stronger. ConsThere is a lot of anti-American rhetoric in the game. I believe this game was originally made for Arab speaking countries and they love to mess with Americans. The person with the deepest pockets grow strong fast and become virtually unbeatable. If you’re willing the fork out thousands of dollars you might enjoy the game. But who has that kind of dough laying around? The game is glitchy. Especially when in battle, which is when you really don’t want that to happen. Four people in my alliance put on 24 hour shields last night and they all woke up to there bases being destroyed. Kind of disheartening when you put money into a game. Support had no answers for them. Customer support/tech support is a joke. Even asking a simple question gets you some sort of strange non related answer most of the time. Many people I play with have said they get double charged for things when they buy a pack in game or get charged for things that are supposed to be free. I would give this 5 stars if it wasn’t so expensive to upgrade your base and if there was a limit on how much people can spend or if they actually cared to stop the blatant racism in the game.

Although the game is good I have to agree with the issue of not letting people on at least once a week game has to be deleted and reinstalled. A yet bigger issue in the fame is the racism against Americans I was told in game they (middle easterners) hate americans and we will be killed and run out of the game sad really. I contacted developer and they tell me just block them that is not the solution imo when you have half a server with this mindset.Unless you are of arab descent I do not recommend this game, there is a huge amount of racism in this game against westerners. It is incredible that developers have done nothing about it. In our server we have a developer playing caught in a voice message saying what was going to happen before it did. I didnt believe it at first until everything he said came true so unless he is psychic it is a very unfair playing field. I think apple should make this game available to arabs only as some of them have stated it is an arab game and american are not allowed

I have been playing this game for about 4 months. I sunk a bunch of money into it. I am very disappointed in the customer service, Waleed. There have been 2 times that my base was being attacked and I got the alert on my phone. I try to login to shield my bases and i would only get to the loading screen. It would say 80/81 loading. I resented the app, disconnected from WiFi and even restarted my phone multiple times. All my other apps worked normal. Didn’t have one issue getting on any other app or safari. The app only started working after the same player zeroed the account. Again this only happened twice and it was with the same player. So i context customer service and they insist it is the internet even though the screen shots show LTE Service. They refuse to make it right. It’s like they set it up for you to spend more money. Well that won’t be happening again. I urge against anyone playing this game til they get their customer service correct.