Kommunicate Support Desk

Name: Kommunicate Support Desk
Rating: 3.3 (3 reviews)
Author: INTENTIVE TECHNOLOGIES PRIVATE LIMITED

Customer Support Agent App

Only for iPhone

Free

3 Ratings
Ages

13+
Years
Category

Business
Developer

INTENTIVE TECHNOLOGIES PRIVATE LIMITED
Language

EN
English
Size

33.1
MB

iPhone

Find all your Kommunicate customer conversations from your iPhone on the go using Kommunicate Chat, a customer support agent app. Get notified about customer messages, chat with customers and website visitors from anywhere, anytime. Kommunicate is a modern human + chatbot hybrid software for real-time, proactive and personalized support for growing businesses. Being a one-stop solution for all your customer support problems, Kommunicate aims to empower your business to build long-lasting customer relationships that drive growth. With Kommunicate agent app, you can: Manage customer conversation from anywhere: Get notified about leads, customer messages, and internal team conversations. Ensure a faster response time by communicating with them on the go. Manage group chats: Access all your group conversations from your agent app. Collaborate with team and customers effectively from anywhere. Search and initiate conversations: Access previous conversations easily in the agent app. Start a new conversation easily with customers or chat internally with the team. Quick Replies: Use Quick Replies to instantly reply for common queries from your directory of canned responses. Take over from bot: Manually take over from bot on the click of a button in any conversation to trigger bot to human handoff. User information section: Now you can see all the user information available in the Kommunicate webapp in your iOS app as well. Conversation sharing and universal links: Share the conversations through apps of your choice. Also, open any conversation in your Kommunicate agent app using universal links.

Ratings & Reviews

3.3

out of 5

3 Ratings

Big Improvements
10/11/2020

TomPaul84
Overall this version is much better than the original. I really like the effort they put into updating their app. The only thing that I don’t like is sometimes I go to respond to a chat and the app closes or crashes. I’m sure you guys will get it fixed.

Developer Response
Hi Paul,We apologize for the issue you experienced. We have fixed the crash issue, I request you to check at your end if everything works fine and let us know.
Big Improvements
10/11/2020

TomPaul84

Overall this version is much better than the original. I really like the effort they put into updating their app. The only thing that I don’t like is sometimes I go to respond to a chat and the app closes or crashes. I’m sure you guys will get it fixed.
Developer Response 12/30/2020
Hi Paul,We apologize for the issue you experienced. We have fixed the crash issue, I request you to check at your end if everything works fine and let us know.
Glitchy
08/01/2022

caittriana
I am constantly having to delete and redownload this app for it to not be glitchy. It freezes all the time and prevents me from replying to customers in a reasonable time frame. I am shackled to my desktop because the mobile app is so unreliable. I have up to date software, good internet connection and my phone itself always has the most up to date software. Please fix this.
Glitchy
08/01/2022

caittriana

I am constantly having to delete and redownload this app for it to not be glitchy. It freezes all the time and prevents me from replying to customers in a reasonable time frame. I am shackled to my desktop because the mobile app is so unreliable. I have up to date software, good internet connection and my phone itself always has the most up to date software. Please fix this.
Still missing many features
08/08/2019

33ia
We love the app and tools by kommunicate but the app still lacks simple things like re-assigning and closing conversations!Still a great start and will be waiting for next update!

Developer Response
Thanks for using the app. We've added reassignment and resolve conversation feature in the latest version.
Still missing many features
08/08/2019

33ia

We love the app and tools by kommunicate but the app still lacks simple things like re-assigning and closing conversations!Still a great start and will be waiting for next update!
Developer Response 06/12/2020
Thanks for using the app. We've added reassignment and resolve conversation feature in the latest version.

* General performance improvements and bug fixes for a smoother experience * Real-time online/offline status now updates correctly when the app is terminated * Fixed a bug with loading conversation history * Reduced loading time for the More screen in the conversation section

Version 3.13.9

05/19/2025

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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Developer Website

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