New functions and improvements in 4.44 Knowledge Home – Custom icons which were uploaded for Knowledge Home are now available in the app. General – Internal improvements and preparation for upcoming features.

New functions and improvements in 4.43 Search – As an administrator, you can now configure an empty state page for the case when the search returns no results. You can define up to three action links to encourage users to request help through various channels (e.g., phone or e-mail). Spotlight Search – You can now access your bookmark folders and subscriptions directly from the operating system’s Spotlight Search without having to open the app first. Simply search for the folder or subscription name in Spotlight Search. Procedures – The questions and options of a form are now expanded automatically when proceeding through procedures. Search mode – You can now switch the search mode directly from the Search page. No need to access the Settings page anymore. Bug fixes in 4.43 Saved searches – Links to saved searches inserted into documents can now be executed correctly in the viewer.

New functions and improvements in 4.42 Offline mode – Reduced the number of log-in prompts in offline mode. Bug fixes in 4.42 Synchronization – Downloaded documents are now correctly updated when you synchronize your data. Downloads – Improved the performance when downloading large sets of documents.

New functions and improvements in 4.41 Notes – You can now use the AI Assistant to automatically generate an article from a note. You can then send the article to Expert Knowledge for further editing. Opening files externally – The opening of files in apps outside the Field Service app can now be restricted based on user roles. Bug fixes in 4.41 Profile – Users can now complete their profile again. Shared links – Fixed an encoding problem which could prevent shared links from being opened correctly. Procedures: In steps which contain multiple images, all images are now displayed. Fixed an issue with the procedure history in offline mode. Downloading files – Fixed an issue which could sometimes prevent downloaded files from appearing in the Downloads area.

New functions and improvements in 4.40 Procedures – Users can now answer questions in procedures simply by scanning a barcode. Bug fixes in 4.40 Contacts – Fixed an issue related to scrolling that prevented some contacts from being visible in the list.

New functions and improvements in 4.39 - Notes: The Workspace > Notes section was redesigned and extended in preparation for future enhancements. - Sharing content: For links shared with guests, the maximum validity period has been extended from 120 to 365 days.

New functions and improvements in 4.38 Viewer – In online mode, HTML files are now opened more quickly. Sharing content – The Share link dialog has been extended with additional options. For documents, you can now specify on which page the document will be opened. For links shared with guest users, you can customize the expiration date. Localization: Added translations in all supported languages across the app. The user interface is now also available in Polish. Bug fixes in 4.38 Community & Team Knowledge – Fixed an issue with video previews in messages. Knowledge Home – Fixed a display issue with icons on widgets. Procedures – Answers entered in forms are now again saved and exported correctly.

New functions and improvements in 4.37 Procedures: Session list: You can now search in the session list by keyword or sort the list by date or session name. Session handover: You can now assign paused sessions to other users if you want to invite them to continue on your sessions. Home page: Improved the user salutation in the home page’s header for cases where the user profile does not contain the full user name. General: Reduced the file size of the app.

New functions and improvements in 4.36 Notifications – Notifications for saved searches are now available in the app. If notifications are enabled, you can choose to receive an e-mail when the result list of a saved search changes, for example because a new document matches the search or a matching document was updated.

Preparation for New Features

New functions and improvements in 4.35 Workspace – The My Files page has been renamed to Workspace and completely redesigned. You can now get an overview of your bookmarks, downloads and more at a glance. Procedures: Procedure sessions have been added as an optional premium feature. If this feature is enabled, you can pause a procedure session at any point. Paused sessions are listed in the Workspace area, where you can rename, resume, or close them as needed. If you are interested in purchasing this feature, please contact Empolis support or your Empolis representative. Improved the internal handling of sessions after finishing successfully.

New functions and improvements in 4.34 Widgets on home screen – You can now add several new widgets to the home screen of your device. Note that the widgets will only show content if you are logged in to the app. The following new widgets are available: Search – Quickly access the Search page of the app. You can resize the widget to also display buttons for quick access to the other pages of the app, e.g. My Files or Community. Downloads – Directly access your downloaded files from your home screen. Bookmarks – Directly access your bookmarked files from your home screen. Bookmarks – You can now download an entire folder and its contents to your device as a ZIP archive. This also works in offline mode. In offline mode, only those bookmarked files which are listed on the Downloads tab of the My Files page can be downloaded.

New functions and improvements in 4.33 Widgets – The External Content widget now supports an automatic log-in to the target site if the target is within the Empolis domain. Community & Team Knowledge – You can now use your operating system's Share function to directly add images and files to an open problem. Note that you must be logged in to the app for this to work. Procedures – Improved the internal behavior when a user leaves a procedure, e.g. by closing the procedure or rating the found solution. Bug fixes in 4.33 General – Fixed an issue that caused users to be randomly logged out of the app. Feedback – The Helpful and Not helpful buttons in the Details area now work again as intended.

New functions and improvements in 4.32 Video playback – In online mode, playback of videos now starts more quickly. Previously, videos had to be downloaded completely before you could start watching them. Now, playback starts after a portion of the file is downloaded, and the download continues in the background. Procedures – The procedure history now has better support for procedures which contain cycles. App introduction – The design of the app introduction was updated and now features animated graphics. Third-party integration – If you opened the app from a third-party application, for example a ticket system, the app can now provide a link which will return you to the calling application. App lock – When unlocking the app, you are now immediately prompted to scan your fingerprint or face without having to tap a button first. Single sign-on – If the app does not open automatically after clicking on a single sign-on link, you are now directed to a web page with further options. Bug fixes in 4.32 My files: When searching for a folder on the “My files > Bookmarks” page, the result list now shows the correct file count. Notifications on the “Subscriptions” page are now displayed in the correct language after the language is changed in the app settings. Notes: When selecting filters to add to a note, the list now correctly shows the available filters. The dialog for accessing the camera is no longer cropped when you rotate the screen. Dark mode – Fixed a display problem with user notifications in dark mode. Community & Team Knowledge – The “Ask community” button on an empty search result list is no longer displayed if the user does not have permission to use the Community & Team Knowledge feature.

New functions and improvements in 4.31 Downloads – More insights and better control of your downloaded files: Check the size of your downloaded files or sort the download list by file size. See at once glance how much storage space is used for your downloaded files – categorized by file type. Free up storage space by activating the automatic deletion of files to get rid of unused files. Bug fixes in 4.31 Procedures – Fixed an issue that prevented attachments and other info sections from being displayed correctly in offline mode.

New functions and improvements in 4.30 My Files > Downloads: You are now informed with a notification about files that had to be deleted from your download list because they are no longer available on the server. You can now delete all downloaded files from your download list at once. An alert displayed before deletion will inform you about the number of files to delete and their total size. Server configuration: It is now much easier to provide server configurations such as to enable the app for SSO (single sign-on). Add a new server by simply scanning a suitable QR code or importing an SSO link from your clipboard – no tedious typing anymore. QR code and SSO link must be provided by your administrator. When tapping an SSO link while logged in to another server, you will now be asked for confirmation before logging you out and applying the server configuration. Remember that logging out from the app deletes all downloaded files. Bug fixes in 4.30 My Files > Downloads – Fixed an issue that occurred when trying to delete a large number of files from the download list. Offline mode – Fixed an issue that prevented attachments, the solutions preview, and other additional information from being displayed correctly for some procedure steps. Language support – All requests now fall back correctly to English when switching to a user interface language that is not a supported project language.

New functions and improvements in 4.29 Widgets on home screen—You can now add the new “Community” widget to your device's home screen. The widget shows you the latest open problems being discussed in your community, right on your home screen. Search with Siri – You can now create a Siri shortcut easily by tapping “Add to Siri” on the “Search” page. Simply follow the instructions on the screen to record the phrase that should trigger the search in Service Express. AI Assistants – You can now let the AI Assistant create summaries of the top three search results. Similarly, the AI Assistant can summarize the current document in the viewer. Community & Team Knowledge – Improved the messages informing about user actions in the community. News – The news entries are now also accessible from the “Search” page. This is particularly helpful for users whose home page does not include the “News” widget. Procedures – The “Internal” and “External” fields in the additional information section are no longer visible to users without any tree role. Bug fixes in 4.29 Bookmarks – Fixed an issue that occurred when deleting folders in My Files > Bookmarks. Procedures – Fixed an issue with unsupported characters that prevented the procedure description from displaying correctly in the viewer. Viewer: Fixed an issue with slashes in file names that prevented these files from opening in the viewer. Attachments of notes and service cases in PDF format are now displayed correctly in the viewer with all display options for PDF. Community & Team Knowledge: Profile pictures are now assigned correctly to users. Reactions are now shown correctly on messages.

New functions and improvements in 4.28 App protection – You can now enable biometric authentification in the app settings. If enabled, the app is locked when it is closed or moved to the background. To unlock, you need to authenticate with Face ID or a fingerprint. Start Screen Widgets – You can now add the News and History widgets to the start screen of their device. While the app is running in the background, these widgets will show the same content as the News and History widgets on the home page in the app. Feedback – Text feedback can now be up to 2,000 characters long. Knowledge Panel - Improved the user interface. Bug fixes in 4.28 Community & Team Knowledge: Fixed an issue that could cause the app to crash when sending a message. Fixed an issue that could cause an incorrect user name to be displayed when a user left a problem. Fixed an issue that caused replies to be truncated when quoting another message. News – User roles are now evaluated correctly when opening news. Topics – Topic titles are now correctly displayed in the viewer.

New functions and improvements in 4.27 * Procedures – Added support for forms in procedures with multiple questions and answers per page. Forms have various use cases: For example, support your service staff when maintaining devices by providing them a form containing the required operating steps, which they can work through systematically just like a checklist. Forms support the full feature range of the guided troubleshooting functionality (dynamic content, procedure history, API access, and automated session evaluation). To use forms, the optional premium Checklists feature is required. Please contact Empolis if you are interested. * Downloads: Improved the stability, responsiveness, and user experience when downloading files. Bug fixes in 4.27 * Downloads: - While downloading all topics of a document, the titles of the individual topics are now properly displayed in the download manager. - Fixed a display issue with the “Downloads” area after changing the user interface language. - Fixed an app crash that could occur when downloading the entire search result list. * Community & Team Knowledge – The actions “Mark Problem as Solved” and “Remove/Add Participants” are now only displayed for problems if the current user has the necessary permissions. * Deep links – The page number of the current document is now included correctly when creating share links, so that the recipient will be forwarded to the correct page.

New functions and improvements in 4.26 Knowledge Panel – The Knowledge Panel is now also available in the Field Service App. If the feature is configured on your tenant, the details in the search result list may have links for opening the Knowledge Panel. PDF Documents – You can now electronically sign PDF documents. This works for documents that you find via the search, as well as exported procedure logs. AI Assistant – The AI Assistant is now available for all users with the appropriate permissions. The feature “Empolis Buddy” is no longer required to use this function. Procedures – The “Internal” field in the additional information is now only visible to users whose user profile has one of the legacy roles “Experte”, “Editor”, or “Normal” assigned. All other users only see the “External” field. General – Various internal improvements to make the app ready for iOS 18. Bug fixes in 4.26 Downloads – Fixed a problem with downloading iiRDS packages.

- New functions and improvements in 4.25 General – Preparations for upcoming features

New functions and improvements in 4.24 Bookmarks – You can now let the AI Assistant suggest a title for your bookmark. Note that the AI Assistant is only available on tenants for which the "Empolis Buddy" premium feature is enabled.

This release fixes a crash on iPads in landscape mode. Sorry for any inconvenience.

Excuse the inconvenience. Fixes a crash after updating the app for certain users.

New functions and improvements in 4.23 Procedures: Provided support for the new answer type “multi-selection answers”, allowing users to select multiple answers for a question. The new answer type is an optional feature, please contact Empolis if you are interested. The exported procedure history (PDF) now includes links to uploaded files and a preview for each uploaded image. This feature requires the “File upload” answer type. Please contact Empolis if you are interested. Downloads – You will now receive a notification when downloading a single file, which you can click to switch to the “My Files” > “Downloads” area immediately. Deep links – By adding support for app-specific schemas (e.g. “eseua://), you can now build deep links that point directly to the app, which means that these links do not provide the option to open the linked content in the web app (Knowledge Portal) instead. Online help – The online help now opens in a full-width window for better user experience. Custom apps – The option “Share Usage Data” was removed from the Settings page. General – Some menus have been updated to the latest Apple components, such as the three-dot menu on the search page and the menu with the sorting options on the same page. Bug fixes in 4.23 Knowledge Home – The “Show all” action in the “Bookmarks” widget, which is shown when there are more than 6 entries, now also takes folders into account. Search: Corrected the number of results displayed when activating the “Show Offline Files Only” option. Fixed a display problem when switching from “Show Offline Files Only” back to “Show all Files”. Fixed an issue with missing filters in offline mode. Gallery view Fixed an issue that caused the app to crash when trying to open the metadata of an image from the gallery not providing any metadata. Corrected a display problem with the first entry of the gallery view. My Files: Fixed a bug that caused files to be accidentally removed from the “My Files” > “Downloads” area under certain circumstances. Fixed a display issue in the “My Files” > “Bookmarks” area when inside a folder, which also made the action buttons unreachable. Community & Team Knowledge – The participants of a problem now receive a message when the problem has been closed.