311SA

Name: 311SA
Rating: 2.2 (123 reviews)
Author: City of San Antonio Texas

311SA

Free · Designed for iPad

123 Ratings
Ages

13+
Years
Category

Social Networking
Developer

City of San Antonio Texas
Language

EN
English
Size

53.6
MB

See anything you want to improve in your community? San Antonio’s 311SA is the first social network for civic engagement where you can report non-emergency issues, such as potholes or graffiti while earning points and rewards. Interact with your city by using the 311SA mobile app to: Flag it: Snap a photo, select an issue from a list of 311 service request types, report it to your city. Monitor: Monitor the progress the city is doing on your reports in real-time. Receive updates as it gets fixed! Get Rewards: Engage with your city, get points, earn rewards, and reach new levels of engagement. Build Community: Follow your Urban Feed! Vote up urgent issues, and share it on Facebook and Twitter to rally support.

Ratings & Reviews

2.2

out of 5

123 Ratings

Amazing concept, terrible upkeep
01/08/2023

alnima14
This app rolled out FOUR years ago. The last update was an entire year ago. The lack of COSA’s attention to this app is bewildering. It has an insane amount of potential, and I wish I could help the developer(s). I mainly use the 311SA application to report concerns. When choosing a category, I think it’d be far easier to have a text entry that searches the appropriate category based on keywords. I find it very difficult to find the specific category I’m looking for and sometimes log under the inappropriate category because I can’t see the correct one. Example: Rather than clicking the “+,” selecting a category, then choosing a concern, I think it’d be far easier to type a concern and have keywords tagged. For example, I would type “stray animal,” and the “roaming/stray animal” concern would populate.
Amazing concept, terrible upkeep
01/08/2023

alnima14

This app rolled out FOUR years ago. The last update was an entire year ago. The lack of COSA’s attention to this app is bewildering. It has an insane amount of potential, and I wish I could help the developer(s). I mainly use the 311SA application to report concerns. When choosing a category, I think it’d be far easier to have a text entry that searches the appropriate category based on keywords. I find it very difficult to find the specific category I’m looking for and sometimes log under the inappropriate category because I can’t see the correct one. Example: Rather than clicking the “+,” selecting a category, then choosing a concern, I think it’d be far easier to type a concern and have keywords tagged. For example, I would type “stray animal,” and the “roaming/stray animal” concern would populate.
Incredible potential, lackluster execution
12/13/2024

MeesterWolfe
The concept was a good one, but the categories of violations available for submission aren’t broken down enough to identify specific details. The drop down menus provide vague choices not always applicable to the violations encountered. There is no guidance in terms of instruction, application, example, expectation, or standard of criteria made available to the user. Communication with the department responsible for addressing issues with the app is poor at best, and enforcement of any horizontal consistency in violation submission is non-existent. There needs to be better communication between all city departments to include public works, graffiti abatement, CPS, SAWS, Railroad, TXDOT, and others. As it stands today, 311 will email the user and have them contact the agency or department directly because the app doesn’t have the capability of accomplishing it automatically. The current set of bugs plaguing the app seem to have overwhelmed and exposed the inability of the team to maintain and resolve issues reported by the user. In a city with a population of 1.56M inhabitants, it’s probably a good thing so few people use the app. Dear app developer, please improve and update this app before more citizens are driven away. -5 Jalapeño’s
Incredible potential, lackluster execution
12/13/2024

MeesterWolfe

The concept was a good one, but the categories of violations available for submission aren’t broken down enough to identify specific details. The drop down menus provide vague choices not always applicable to the violations encountered. There is no guidance in terms of instruction, application, example, expectation, or standard of criteria made available to the user. Communication with the department responsible for addressing issues with the app is poor at best, and enforcement of any horizontal consistency in violation submission is non-existent. There needs to be better communication between all city departments to include public works, graffiti abatement, CPS, SAWS, Railroad, TXDOT, and others. As it stands today, 311 will email the user and have them contact the agency or department directly because the app doesn’t have the capability of accomplishing it automatically. The current set of bugs plaguing the app seem to have overwhelmed and exposed the inability of the team to maintain and resolve issues reported by the user. In a city with a population of 1.56M inhabitants, it’s probably a good thing so few people use the app. Dear app developer, please improve and update this app before more citizens are driven away. -5 Jalapeño’s
This app doesn’t work
01/25/2021

buffgato
I tried signing up for an account, but whenever I tap on the password box, it just pulls up a blank window, so there’s no way for me to actually enter a password and create an account. So then I tried updating my profile details, but when I go to save them, it only saves some fields and not others. I tried several times and couldn’t figure out how to get it to save my selections. If basic functionality like this is not working, I’m guessing the developers did zero QA. Very poor user experience.
This app doesn’t work
01/25/2021

buffgato

I tried signing up for an account, but whenever I tap on the password box, it just pulls up a blank window, so there’s no way for me to actually enter a password and create an account. So then I tried updating my profile details, but when I go to save them, it only saves some fields and not others. I tried several times and couldn’t figure out how to get it to save my selections. If basic functionality like this is not working, I’m guessing the developers did zero QA. Very poor user experience.
Trash cans
06/30/2025

LSCakes
It is nearly impossible to request different size cans… I imagine it’s because if you downgrade they make 1/2 as much money. But, there’s a section for damaged ones, just add a size change option. My word. And it’s no where online either. Have to call. The report was easy enough and I imagine would be for other things too… just please add this option.
Trash cans
06/30/2025

LSCakes

It is nearly impossible to request different size cans… I imagine it’s because if you downgrade they make 1/2 as much money. But, there’s a section for damaged ones, just add a size change option. My word. And it’s no where online either. Have to call. The report was easy enough and I imagine would be for other things too… just please add this option.

Thanks for using 311SA! This update includes performance enhancements and stability improvements to give you a smoother experience when reporting issues in your community.

Version 3.1.20

12/03/2025

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- User Content
- Usage Data
- Diagnostics