Agent Hub is a comprehensive tool designed exclusively for Aflac agents and administrators. Developed with significant input from the Aflac field force, Agent Hub is continually evolving to better serve the needs of Aflac producers and policyholders. Stay tuned for more features coming soon!
• Effortlessly file claims for your clients, including wellness claims, with our streamlined process. The "Similar Claim" feature saves time by allowing you to file multiple wellness claims consecutively.
• Access detailed profiles of Accounts, Policyholders, Policies, Riders, Claims, and Benefits. Use shortcuts to quickly make claims from the policyholder profile and verify Aflac Always setup.
• Seamlessly nominate new recruits to expand your team and increase commissions.
• Submit and track inquiries about missed benefits with ease.
• Stay informed about the service your policyholders are receiving by tracking all your submitted claims.
• Our agents have played a huge role in the redesign and functionality of this app, ensuring it meets your needs on the go.
Download Agent Hub today to get started. Learn more about Aflac at www.aflac.com.
You need to make Agent Hub available on FFS so we can scan all the documents in one file then send them in all together instead of having to take pictures one at a time. It would Keep us from going back and forth to add a page. Takes too long. Would be great on desktop if we could do it like I mentioned.
Agent hub improvements
PBJAMc1
While I like the auto fill of the demographic info on policyholder the dependent when filing a claim is a pain! Many times when filing for dependent the date of birth is the trouble because of scrolling back to the month and year and most that I handle are pre 1980’s. I’m spending a substantial amount of time scrolling through the months and years to get to the correct date of birth as many times it’s a spouse and birth is pre 1980’s. If this could be updated where it is typed in vs scrolling this would be much improved. Unless all records have completed updates of dependents on policy to auto populate when dependent is selected, this will continue to be a problem. There are still many policyholders that have had policies for 32 plus years and their birth year is pre 1980’s.
Smart claim
John Kukulica
I’ve been with Aflac for 12 years and this new claims process has never been easier. No other insurance company in the world can process, approve and pay a claim in 1 day. Love Agent Hub application!
Dislike claims submission
Duck Mud
Do not understand why we have to submit claims on a phone app as rather than a secure email system similar to an SFPT for submitting electronic files. The notion that every person or policyholder has access to or the ability to submit claims via a phone app is absurd. Dislike very much the unpersonable attention to policyholders the new claims submission proceed dictates to the agent to provide service “their” clients. Yes “their” clients because they as much or more the agent’s client as they are Aflac’s!
General updates and bug fixes.
Version 4.4.0
The developer, Aflac Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Contact Info
Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
User Content
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
American Family Life Assurance Company of Columbus US