You need to make Agent Hub available on FFS so we can scan all the documents in one file then send them in all together instead of having to take pictures one at a time. It would Keep us from going back and forth to add a page. Takes too long. Would be great on desktop if we could do it like I mentioned.

While I like the auto fill of the demographic info on policyholder the dependent when filing a claim is a pain! Many times when filing for dependent the date of birth is the trouble because of scrolling back to the month and year and most that I handle are pre 1980’s. I’m spending a substantial amount of time scrolling through the months and years to get to the correct date of birth as many times it’s a spouse and birth is pre 1980’s. If this could be updated where it is typed in vs scrolling this would be much improved. Unless all records have completed updates of dependents on policy to auto populate when dependent is selected, this will continue to be a problem. There are still many policyholders that have had policies for 32 plus years and their birth year is pre 1980’s.

I’ve been with Aflac for 12 years and this new claims process has never been easier. No other insurance company in the world can process, approve and pay a claim in 1 day. Love Agent Hub application!

Do not understand why we have to submit claims on a phone app as rather than a secure email system similar to an SFPT for submitting electronic files. The notion that every person or policyholder has access to or the ability to submit claims via a phone app is absurd. Dislike very much the unpersonable attention to policyholders the new claims submission proceed dictates to the agent to provide service “their” clients. Yes “their” clients because they as much or more the agent’s client as they are Aflac’s!