Over all I have no problem with the app. I’ve waited an excessive amount of time for some Pops! to arrive but that can be said if most of the retailers. I’ve often found great deals on things no one else has. The problem I have with this app is there doesn’t seem to be a way to clear sold out items. If you don’t have it why keep it in the search? If you search Funk Pop over 7,000 items come up. The first 5 pagers I looked at nothing but Sold Out items… it’s showing over 200 pages. Do they really expect customers to sift through over 7,000 items to find the ones in stock? It’s frustrating if you’re not looking for anything in particular. Please fix this PIAB. I would certainly buy things if I could find some that were in stock.

I preordered the newest scarlet witch funko pop back last July right when it opened and way before stock sold out. I can’t quite remember the original release date but it was some time in August or September. Those months come around and I start seeing social media accounts displaying in a bit press release way. I make tickets to ask and each time I’m told they are waiting for stock which makes no sense since I preordered before it went out of stock. Updated review:I left a review here a few days ago about preordering the newest scarlet witch pop figure back when it first opened up in July. The update is I was told to talk to Nadine and I asked for her and I got at least 4-5 different people who were all equally unhelpful because guess what they didn’t communicate my ticket so they all had their fun responses with no solution to my issue. I have received the figure back at the start of this February my issue is the constant run around from this terrible app/company. I will no longer use it and deter others from wasting their time and money here.

If I can post the pictures from there disgusting customer service to what happens to me after posting a review this company is spiteful and disrespectful. All the exclusives here can be found else where faster then if you preordered them. I preordered 8 items over a 4 month periode and I will never do it again. The items that are available will get lumped in with the preorders and charged for them as well. Fast forward 4 months to the release date and now your getting double charged for that item that you already paid for and if you complain the company will “refund” you. I dont want a refund I want my pops!! I never asked for a refund!! The the subscription boxes are trash as well because you’ll never get the items!!! This company has done me dirty. And in this specific time in history it shouldn’t be like this when i a customer complains it should be taken seriously not thrown under the rug and I’m punished for your mistakes smh where in a pandemic and I’m being robbed from!!

This app and company used to be great. Now, I don’t know if it’s because of Covid, the rising popularity of Funko pops. But there have been pops that I have ordered in September that I have been waiting on. And their reasoning is “they haven’t been pulled yet”. I have seen these pops for cheaper other places, I have bought them, I have canceled the orders and plan on canceling this app very very soon. You can find these pops on literally 100 different websites. eBay, whatnot, Etsy, hot topic, BoxLunch, Walmart, Game Stop, etc. very disappointed that a company that focuses strictly on Funko pops makes you wait 2 to 4 months and longer for Funko pops that I walk by and Walmart for eight dollars. Is it my own fault for keeping this app as long as I have and trusting that it would turn around, yes it is. I have learned my lesson and I am warning you please heed from my mistakes. It is not worth it. Go elsewhere. The customer service just keeps stringing you along. Apologies and thank you.