MyWoundHealing™

Name: MyWoundHealing™
Rating: 3 (32 reviews)
Author: Solventum US LLC

Medical

Only for iPhone

Free

32 Ratings
Ages

4+
Years
Category

Medical
Developer

Solventum US LLC
Language

EN
English
Size

117.8
MB

iPhone

The MyWoundHealing™ App provides patients with a proactive resource to better engage in their wound care. MyWoundHealing™ App was designed specifically to support patients throughout your wound healing journey. The MyWoundHealing™ Mobile App features include the ability to track your wound healing and therapy progress, ordering supplies and learning helpful wellness tips. The app will provide you with: • Daily task reminders break at-home care into manageable action items • My Healing Tracking helps you monitor progress over time • Seamless and personalized supply reorder directly in the app saves valuable time • On-demand access to educational articles and videos • 24/7 customer support to help answer pressing questions Key features of the app include: • My Healing Tracking: Take a photo of your wound and over time, we’ll show you a side by side comparison of how you’re doing. • My V.A.C.® Therapy History: View your V.A.C.® Therapy usage. Check your progress over the last six days and see the whole usage history. • Order Supplies: Easily order the supplies you need prescribed by your treating prescriber. You can track your order status as well. • My Wound Healing Journey: Learn how to get the most out of your device, wound care, dietary tips, and more. Learn more about MyWoundHealing™ App at: https://www.mywoundhealing.com/ If you have questions about wound care, please contact your healthcare professional. If you have questions about V.A.C.® Therapy or would like additional information on this application, please contact KCI at 1-800-275-4524. Copyright 2019 KCI Licensing Inc. All rights reserved. App Store is a trademark of Apple Inc. Unless otherwise designated all trademarks are proprietary to KCI Licensing Inc. its affiliates and /or licensors.PRA-PM-US-02198 (12/19)

Ratings & Reviews

3.0

out of 5

32 Ratings

Not very useful
10/30/2023

Randomville
KCI’s 1-800 phone number tells us how easy reordering supplies is through their app. Too bad the app only displays error messages when I try to place an order.
Not very useful
10/30/2023

Randomville

KCI’s 1-800 phone number tells us how easy reordering supplies is through their app. Too bad the app only displays error messages when I try to place an order.
App Does Not Work
Apr 16

bmf6c
The app is supposed to allow you order supplies easily. That functionality simply does not work. When you try place an order, the app will either freeze or tell you to check back to see about your order in 5 minutes. I called the company and they showed that two orders were placed so no orders were sent. If I hadn’t have called, I would not have known. (As it stands, my 80 year old aunt still doesn’t have the supplies she needs.) When I explained that there was an issue with the app, the representative on the phone told me she couldn’t do anything. I mean if you have an app that allows people to get medical products, don’t you want it to work?! Wouldn’t you do something to make sure things are ok! The troubleshooting options in the app also don’t address a common situation you might have. Another poster mentioned their aggressive billing practices. While that’s a bit off topic for an app review, I will state that I received multiple calls re insurance when a licensed nursing agency obtained the vac and had all of the insurance info. Instead of reaching out to them, they blew up my phone.
App Does Not Work
Apr 16

bmf6c

The app is supposed to allow you order supplies easily. That functionality simply does not work. When you try place an order, the app will either freeze or tell you to check back to see about your order in 5 minutes. I called the company and they showed that two orders were placed so no orders were sent. If I hadn’t have called, I would not have known. (As it stands, my 80 year old aunt still doesn’t have the supplies she needs.) When I explained that there was an issue with the app, the representative on the phone told me she couldn’t do anything. I mean if you have an app that allows people to get medical products, don’t you want it to work?! Wouldn’t you do something to make sure things are ok! The troubleshooting options in the app also don’t address a common situation you might have. Another poster mentioned their aggressive billing practices. While that’s a bit off topic for an app review, I will state that I received multiple calls re insurance when a licensed nursing agency obtained the vac and had all of the insurance info. Instead of reaching out to them, they blew up my phone.
Poor Service
08/20/2019

Swipemaster
I broke my back in May and my incisions opened up so I was prescribed a wound vac. For the first two weeks it was fine. Then KCI started calling about collecting my vac even though it was still attached to my back. They also stopped sending supplies so I currently can’t change my dressing which is supposed to be done about 2-3 times a week. KCI has also been very unhelpful in trying to fix these problems. On the app my device is no longer registered so I can’t use any of the tabs like order supplies. I was told in the beginning that they would monitor my device through the app so that if I had any alarms they would reach out and help me troubleshoot the problems. That hasn’t happened once even though I’ve had multiple alarms usually due to faulty canisters or bad sensors. Don’t put your trust in KCI they will let you down
Poor Service
08/20/2019

Swipemaster

I broke my back in May and my incisions opened up so I was prescribed a wound vac. For the first two weeks it was fine. Then KCI started calling about collecting my vac even though it was still attached to my back. They also stopped sending supplies so I currently can’t change my dressing which is supposed to be done about 2-3 times a week. KCI has also been very unhelpful in trying to fix these problems. On the app my device is no longer registered so I can’t use any of the tabs like order supplies. I was told in the beginning that they would monitor my device through the app so that if I had any alarms they would reach out and help me troubleshoot the problems. That hasn’t happened once even though I’ve had multiple alarms usually due to faulty canisters or bad sensors. Don’t put your trust in KCI they will let you down
Wound Vac Healing unit
03/07/2023

JVRRDD
I’m so glad that my doctor prescribed this device for me. It is a bit of a pain to have on 24 hours a day but it works wonders . After 6 weeks I was really happy to be able to stop using it only because you have 5 feet of tubing to keep safe from tripping, and it does make noise when it’s on so you don’t get out dining. The vacuum really helps with the healing process.
Wound Vac Healing unit
03/07/2023

JVRRDD

I’m so glad that my doctor prescribed this device for me. It is a bit of a pain to have on 24 hours a day but it works wonders . After 6 weeks I was really happy to be able to stop using it only because you have 5 feet of tubing to keep safe from tripping, and it does make noise when it’s on so you don’t get out dining. The vacuum really helps with the healing process.