KCI’s 1-800 phone number tells us how easy reordering supplies is through their app. Too bad the app only displays error messages when I try to place an order.

The app is supposed to allow you order supplies easily. That functionality simply does not work. When you try place an order, the app will either freeze or tell you to check back to see about your order in 5 minutes. I called the company and they showed that two orders were placed so no orders were sent. If I hadn’t have called, I would not have known. (As it stands, my 80 year old aunt still doesn’t have the supplies she needs.) When I explained that there was an issue with the app, the representative on the phone told me she couldn’t do anything. I mean if you have an app that allows people to get medical products, don’t you want it to work?! Wouldn’t you do something to make sure things are ok! The troubleshooting options in the app also don’t address a common situation you might have. Another poster mentioned their aggressive billing practices. While that’s a bit off topic for an app review, I will state that I received multiple calls re insurance when a licensed nursing agency obtained the vac and had all of the insurance info. Instead of reaching out to them, they blew up my phone.

I broke my back in May and my incisions opened up so I was prescribed a wound vac. For the first two weeks it was fine. Then KCI started calling about collecting my vac even though it was still attached to my back. They also stopped sending supplies so I currently can’t change my dressing which is supposed to be done about 2-3 times a week. KCI has also been very unhelpful in trying to fix these problems. On the app my device is no longer registered so I can’t use any of the tabs like order supplies. I was told in the beginning that they would monitor my device through the app so that if I had any alarms they would reach out and help me troubleshoot the problems. That hasn’t happened once even though I’ve had multiple alarms usually due to faulty canisters or bad sensors. Don’t put your trust in KCI they will let you down

I’m so glad that my doctor prescribed this device for me. It is a bit of a pain to have on 24 hours a day but it works wonders . After 6 weeks I was really happy to be able to stop using it only because you have 5 feet of tubing to keep safe from tripping, and it does make noise when it’s on so you don’t get out dining. The vacuum really helps with the healing process.