TLDR: The app has been down for almost a month and is still being charged to people. And you are unable to login to cancel the subscription since it can only be done that way.The last time I was able to login to the app was October 23, 2022. I have the 12 movie a month double pass. I have had issues with the app before where it would not let you book movies or just showing zero shows at certain theaters but, now at least four other groups and myself are not even able to login on the app. I tried changing my password and still nothing. I tried reaching out through customer service and nothing. Tried reaching out on twitter and nothing. Attempted filling out the help request form and, you guessed it, nothing. I honestly feel that there is nothing worse than paying for a service you are not receiving. If I paid $100 a month for something and only used $2 worth of it I would not care that is my problem I made that decision. Now paying that same $100 and not even getting the opportunity to spend it all or even use none is a problem. For the icing on the cake, you are not even able to cancel your subscription unless you login on the app, which again whole reason I am here is that you are unable.Epic I am simply holding you accountable for what is happening. There is absolutely no way you do not know this is happening either. You need to fix this issue or shut it down and refund everyone owed. It is a great idea executed acceptably and maintained terribly. At the very least send something to your members so we know what is happening.

Received an email today saying the New App is up and to download it. So I did. Just a blank screen when opened. Nothing works with their new app. So, I tried to contact their app support online… again a blank screen. Their own support website is down. Not sure what’s going on with EPIC, but they are losing me as a customer with failed apps, unable to purchase tickets in advanced, unable to reach anyone for help or answers, food violations at the local theater, and so much more. Why would I stay or give my business to such a poorly run and slowly failing company?

This app is in serious need of work, companies with far less resources have had better apps than this. You are limited to only selecting movies 7 days out and yet this is the only way to use the elite membership and there are further limitations with accessing any account functions. If you want to cancel your membership with the app good luck as it just times out and doesn’t work. Epic would’ve been better served just adding their membership functions to the already existing Epic Theaters app.

This app will not connect. It just says connection error please try again. Every other app and browser works fine with my phone! The old app stopped working all together and the website says my location has no show times ever! Every othe location the showtimes come right up. It’s only the one I want where I live that will not work. I can’t buy tickets or earn points so I guess I’ll just go to Regal Cinemas. Not happy!