Infobip Conversations
Mobile cloud contact center
Only for iPhone
Free
iPhone
Infobip Conversations app is an intuitive and scalable mobile cloud contact center solution suitable for remote work, part-time support, and after-hour scenarios.
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Improved Employee and Customer Experience
Conversations app provides your agents with all the features they need to deliver memorable customer experience across touchpoints, enabling them to engage with customers in real-time cross-channel communication directly from their smartphones.
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Greater Workforce Flexibility and Agility
The app is designed to give your workforce much-needed flexibility and agility, not offered by traditional call centers and desktops. It will empower your agents to manage customer inquiries from their phones and enable sales and field support to provide customer service on the go.
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Seamless Interaction at Your Fingertips
- Message your customers from anywhere – home, office, or in-store
- Optimize working hours flexibility
- Easily access agent conversation lists
- Receive push notification for incoming messages
- Sync conversation history with the web portal
- Change conversation status and agent availability
- No additional agent license is needed
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App Features
- Real-time multi-channel messaging in the native smartphone environment
- My Work web interface overview with quick access to agent conversation lists
- Chat-like user experience for messaging with end-users
- WhatsApp templates as easy conversation starters
- Ability to display and send all types of multimedia
- Location sharing
More features are coming soon, so stay tuned!
Ratings & Reviews
This app hasn’t received enough ratings or reviews to display an overview.
This version uses the new permission based system for a more atomic control over the available features, as well as improved stability and general bug-fixing.
The developer, Infobip, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
- Location
- Identifiers
- Usage Data
- Diagnostics
- Other Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
- Other Data
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
- Seller
- INFOBIP d.o.o.
- Size
- 121 MB
- Category
- Business
- Compatibility
Requires iOS 15.0 or later.
- iPhone
Requires iOS 15.0 or later. - iPod touch
Requires iOS 15.0 or later. - Apple Vision
Requires visionOS 1.0 or later.
- Languages
English and 13 more
- English, Arabic, French, German, Italian, Japanese, Korean, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Traditional Chinese, Turkish
- Age Rating
4+
- 4+
- Contains
Messaging and Chat
User-Generated Content
- Copyright
- © 2021 Infobip ltd.