We live in Bettendorf but have been coming out to the Eldridge location for years. Initially, it was because of the game room for our kids, but they always have a consistently delivered pizza (Canadian bacon and sausage). Bettendorf is hit and miss with the quality of the cook and toppings.

APP IS CURRENTLY UNUSABLE. The first time I tried to use the app, after struggling with it glitching and just straight up crashing, I finally got the order in, only to show up at the store where they don’t have an order. Impossible to use any rewards or points, hard to navigate. The most recent update brings you to a page you have to put your phone number in to “verify information”, only for it to tell you “someone’s already used that number” and you’re stuck on that page, no amount of exiting out or even deleting and reinstalling will fix it. What’s the point of making customers use the app for deals/rewards if the app doesn’t work? So frustrating that it makes us not want to order from Happy Joes again.

The app clearly says “redeem 100 points for $10 off your next purchase.” However, every time I want to redeem rewards, the restaurant declines letting me do so because it’s already part of a “deal,” i.e. family night, which was nearly $25 when I last went months ago. I’m sure it’s even higher now. Another location didn’t want to accept rewards for the buffet lunch a couple of weeks ago. Unreal, there is no “deal” for that! This is one of the most expensive pizza places in the area and they’re not nearly as busy as they once were. They should be more accommodating for their own app or they’ll keep losing more and more customers, myself included.

This app is crazy to me. There are two restaurants near me and both have given me attitude about how they cannot use coupons from this app because they don’t have scanners. Then, when you try to order through the app, it won’t give you the discount there, and it tells you you need to order it in person and show them the app. They get really fussy with you, and I’ve literally had someone argue with me before. Can this be fixed so that it works at all locations? Maybe more of a customer service issue…but the app would help eliminate some issues if it worked.