- New Home View: Faster access to tickets, tasks, assets, chats, and workflows designed for machine operators and maintenance technicians. - External Ticket Collaboration: Invite external users to view and communicate on tickets safely. - Enhanced Comments & Attachments: Add photos, PDFs, and documents to ticket comments with inline display and full-screen preview. - Improved Usability & UI: Refreshed ticket layout, clearer asset visibility, and smoother overall experience. - Functional Location Filters on Mobile: Filter and search by functional location, asset name, serial number or by uncategorized assets. - Web Improvements: Easily move folders and assets within the functional location tree.

- Upgraded tickets: “Cases” are now “Tickets” with rich text descriptions and multiple workflow executions. - Simplified task management: Manage all tasks across tickets in one place, now with due dates. - Faster navigation: View asset (former product) and ticket types directly in the main menu. - Enhanced communication: Search chat messages & upload multiple files.

Translation to Indonesian or Mongolian inside the chat

- Next-Gen Communication: Our new call interface makes mobile communication via smartphones and tablets better than ever before. - Enhanced Case Creation: External users, such as customers, can now create cases with photos and videos. - Digital Handwritten Signatures: Maintenance, inspections, and service tasks can now be completed with a digital handwritten signature. - Optimized Chats: The new chat features offer improved organization and a practical search function.

- Next Gen Cases as an Extensive Ticketing System: Filter, organize, and save views to structure your tasks and organization. - Simplified call joining flow, especially for first-time users. - Mixed small improvements

- Next Gen Cases as an Extensive Ticketing System: Filter, organize, and save views to structure your tasks and organization. - Simplified call joining flow, especially for first-time users. - Mixed small improvements

Small fix for videos in workflows

- Flexible Case details: Use case types with predefined or custom case details to structure use case related metadata. - Case filters: Streamlined case list view and first-level filters to efficiently manage and assign cases within your organization. - Face Anonymization: Anonymize faces during a video call. - Several security and performance improvements, bugfixes.

• Screensharing: Share your entire Screen during a video call • Speaking Detection: Identifying and actively showing who is talking during the video call • Video call settings: Set the video call quality individually depending on the circumstances during the video call • Several security and performance improvements

• Screensharing: Share your entire Screen during a video call • Speaking Detection: Identifying and actively showing who is talking during the video call • Video call settings: Set the video call quality individually depending on the circumstances during the video call • Several security and performance improvements

Visual Assistance Call: o Multi-Session Call - Reopening calls for regular and recurring appointments - Display missed calls - Display all sessions o Call Module Improvements - Out-of-Call navigation via picture-in-picture - Chat-Overlay Redesign - Call-Chat for externals

• Videocall improvements: - Feature to mute other participants - Improved automatic rejoin - Pre-Call UI • Pre-fill username for guests: add guest user information to autofill within call invitation link • Mixed small improvements

Small bug fixes for iOS 16

• Chat for externals: chat functionality is now available for external users • Hyperlinks: links you store in chats, cases, products, etc. are now clickable and redirect to the dedicated webpage • Revised client navigation • Copy chat messages on mobile applications • Change password function for externals • Pre-fill username for guests: provided user information of guest user, who already had used your solution, are pre-filled when using your system again • Multiple small improvements

Multi-User Call · Remote support video calls with up to 20 participants · Improved handling of video and audio streams (bandwidth requirements) 1. Reduced and constant upload rate (regardless of the number of participants in the call) 2. Reduced download rate for smaller videos in side menu (dynamic improvement of video quality after switching main view) 3. Increased video quality for screen sharing (screensharing) 4. Increased video quality for live stream in web application · Customized UI / UX design in video call 1. Activity based arrangement of participants 2. Highlighted audio status of participants 3. Changed appearance of participants (based on video/audio status and in video call or not in video call) · Various stability improvements AR Viewer · Viewing 3D models of your machines in the mobile applications · Zooming, rotating and panning in the 3D viewer with simple touch gestures Workflows · Export of workflow reports

Multi-User Call · Remote support video calls with up to 20 participants · Improved handling of video and audio streams (bandwidth requirements) 1. Reduced and constant upload rate (regardless of the number of participants in the call) 2. Reduced download rate for smaller videos in side menu (dynamic improvement of video quality after switching main view) 3. Increased video quality for screen sharing (screensharing) 4. Increased video quality for live stream in web application · Customized UI / UX design in video call 1. Activity based arrangement of participants 2. Highlighted audio status of participants 3. Changed appearance of participants (based on video/audio status and in video call or not in video call) · Various stability improvements AR Viewer · Viewing 3D models of your machines in the mobile applications · Zooming, rotating and panning in the 3D viewer with simple touch gestures Workflows · Export of workflow reports

Workflows module - The Workflows module can now be accessed and used on all devices. - The Workflows module now offers you the option of mapping training courses or work steps in detail, for example. - You have the possibility to precisely document various use cases step-by-step and to map the ideal use case using different types of "instructions". - Link specific workflows to products using QR codes. Design overhaul - Benefit from the redesign of the main menu, which now groups individual sections by topic. Calendar invitations - Take advantage of the ability to schedule, reschedule, or cancel remote assistance video calls, always keeping all participants informed of the current status via email. Simplification of file import into cases - Easily copy entire folder structures and files contained therein into a case on your remote support platform using a "drag and drop" function. Various bug fixes and improvements