The actual refill service is fine. When calling, the staff is helpful and can resolve most issues quickly. The problem is the app itself. Moving from one menu item option to another logs you out, so checking any information requires multiple logins. There is also no way to verify or update the shipping address, or any other information beyond your payment information. Overall the interface is clumsy and lacks most features needed for this to be successful without the need for a phone call to support. It doesn’t interface with any insurance or medical records system. The webpage is even worse than the app. This app looks to be the result of going live with a minimally viable product just for the sake of saying that they have a mobile app like everyone else.

I’ve been using this app for a year and suddenly when I sign in it says “Hello Unknown!” I click Refill From List and it’s making me re-register. I fill in the information and then it says I already have an account. The online account lets me log in and it says, “Hello Shelley!” but it still makes me go through the same re-registration process with the same outcome. In the past I’ve received texts reminders asking if I want to refill my orders. I haven’t received anything in a while. Knowing their history of taking three weeks to send meds, I’m concerned that I will run out before I can get my refill. Ascension has done a real disservice to their employees by forcing this on them.

I see that the review stars for this app is quite low and I am not sure why. I installed the app today and everything worked great. After signing up, I was able to see the doctors that I’ve been to and the medicines that I have prescriptions for. When I click on my prescription, it shows me how many refills I have left and I am able to re-order it if I have some left. There are several other features that I have not used, but I believe that the app works well for its main reason for existing, which is to manage your prescriptions.

Horrible, horrible, horrible. Still waiting for my medication after submitting a refill request 3 weeks ago!!! Ended up running out and haven’t had my medication for a week and went thru a physical withdrawal and became sick. Couldn’t reach anyone because nobody answers the phone, you just get a busy signal all the time. The online info just keeps saying processing…for 3 weeks!! This company should be prosecuted and out of business!!! Do not use them for home delivery because you will not get your medication on time and you will be screwed. Very dangerous to rely on them filling your meds, go directly to a prescribed pharmacy instead and pick it up yourself!