Fido connects Canadians through its amazingly fast LTE network, delivering seamless connectivity and lightning-fast speeds for all your needs. Get the Fido My Account app so you can manage your account and services, it’s never been easier. Track your data usage with Data Bytes™, set wireless alerts, make secure payments, and access your account safely anytime, anywhere.
Stay on top of your plan and usage
Quickly check your plan details, upgrade options and account balance. Compare rates, review other plans and select add-ons to customize your services. You can also upgrade your device or check eligibility directly in the app.
Track data usage and set alerts
Keep an eye on your data usage with real-time tracking and set up notifications to avoid going over your data. Staying within your plan and budget has never been simpler.
Manage SIM and eSIM
• Activate, swap or manage your SIM or eSIM directly in the app.
• Manage your family’s mobile lines all in one place to keep everyone connected.
24/7 support anytime you need it
• Get support whenever you need it with our robust selection of support articles.
• Chat with our virtual assistant, always ready to help.
Data Bytes™ – 5 Extra Hours of Data
• Get 5 extra hours of data each month on select Fido Pulse™ plans!
• Activate 1 free hour of data, 5 times a month, with a simple shake of your phone in the Fido My Account app.
• Stream, share and surf worry-free—no WiFi needed!
Travelling
• If you’re travelling out of the country or province you can check travel options and features on your plan
• Choose when to hold or suspend your service for a short while, if you’re going out of town.
Exclusive Rogers Bank offers – available for Fido customers too
• Discover special offers from Rogers Bank directly through the app.
• Earn unlimited cash-back rewards with Rogers Red Mastercard, on all your purchases, redeemable anywhere Mastercard is accepted. Enjoy the benefits of no annual fee and get rewarded for everyday spending.
Customize add-ons and services
• Choose the add-ons you need, like extra data, long distance and voicemail.
• Change your number or add roaming options to match your plans.
Track orders and stay updated
• Track your orders in real-time
• Stay informed with our “What’s New” section to learn about the latest app features.
• Secondary users can use the “guest login” with their mobile number to view usage and manage their line.
Why choose the Fido MyAccount app?
• Manage account and services: pay bills, check mobile data usage and set wireless data alerts
• Secure login: safe and easy access to your account
• Plan and add-ons: check plans, upgrade options, and customize add-ons
• Device upgrades: upgrade your device or check eligibility
• SIM/eSIM: activate or swap your SIM or eSIM seamlessly in the app
• 24/7 support: get help anytime with our virtual assistant
• Travel options: manage roaming and travel settings on the go
• Exclusive Rogers Bank offers
• Family management: manage all your family’s lines in one place
Download the Fido My Account app today to manage your Fido account and services right at your fingertips and stay connected wherever you go.
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Learn more at https://www.Fido.ca/
Moving between different numbers has some problem I think. First it needs to log in while you have logged in before! Second when you log in, you are guided through first page of previous number and then you can choose to go to other numbers information. It is somehow hard and meaningless! I believe it should be done just by one tap, not several steps!
Developer Response
Thank you for your feedback! We're always working on improving the app experience. - Nick
Fido Preventing Cancellation
S2DH
When I finally got through to Fido to have them cancel on my last day of service, the process took forever, and the idiot on the phone lied to me about my end date. This ultimately led to him canceling my service quite a few days early today, so I’m without a plan and unable to contact anyone by phone before I leave the country. These guys are snakes just like Rogers. (I’m an electrical engineer, I know how easy it would be for them to get this right. It would have had to been negligence, or Fido would have had to have done it on purpose to cause this issue).See previous review below. This is targeted at Fido, not the app specifically. I’ve been trying to discontinue my phone number for days and can’t get through to a rep via calling, chatting, or Facebook messaging. Not to mention their website states you can only call to disable your account. I had nothing against them before, I just have to move out of the country for a few months and want to stop paying for a number in Canada. Now that they’ve wasted hours of my time and cases an incredible amount of frustrating attempting to discontinue service with them, I certainly do have something against them at this point. Not to mention I need to cancel before the next billing cycle. What if it was ending now? I would be forced to pay for another month because they won’t answer their phones or chats. It would seem illegal that Fido is preventing cancellation. Not to mention the fact that it’s so frustrating I would never even consider using this company again when there are other equivalent companies. I hope this is useful for someone that is searching for a new provider.
Still 12 hour delayed
Oiiiiiiiiiiiishi
I have an IPhone with talk and data plan. I had updated the Fido app several times for real-time update feature, but still the app updates my mobile data usage every 12 hours...
Developer Response
Hey! If you have a talk, text, and data plan then usage should be in real-time. If you have an older plan where data is a separate add-on usage will be delayed by 12 hours. Depending on the situation, send us a message on Facebook or Twitter and we'll help out! - Nick
Won’t open!
Andi Sa
I don’t know what has happened to this app lately but I have not been able to open it and see my balance in days. It’s frozen on the first loading screen and never loads. Further I can’t long into my account either. Weird. All I want to do is view my balance and pay it. I do paperless so accessing my account is important. It wasn’t always this way. I made some account changes but nothing that shouldn’t let me view my updated balance. So frustrating to have to call now to figure it out.
Developer Response
Hey! Can you update the app and let us know if this persists? - Nick
We’ve been hard at work making improvements to the Fido my account app. This update brings you improvements and bug fixes.
We fixed a login issue affecting some customers with unlinked accounts. You’ll enjoy a smoother sign‑in experience without delays.
Shop mobile plans and seamlessly change your plan right in the app from start to finish. Check out your latest mobile plan offers in the Offers tab.
We heard you! We’ve upgraded your Shop Add‑Ons experience. Checkout is now faster and simpler, making it easier to add data, buy a Travel Pass Text & Apps to keep your apps and messaging working in Canada where cell towers don’t reach, and explore even more add‑ons—all in just a few taps.
We appreciate you using our app. Leave us a comment and let us know how we are doing.
Check out the latest features, download our app.
Version 4.52.0
The developer, Fido Solutions Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Identifiers
Data Linked to You
The following data may be collected and linked to your identity:
Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Location
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
Fido Solutions Inc.
Size
151.7 MB
Category
Utilities
Compatibility
Requires iOS 17.0 or later.
iPhone Requires iOS 17.0 or later.
Mac Requires macOS 14.0 or later and a Mac with Apple M1 chip or later.
