I am in the health insurance business and still some entities and clients use fax. If you have a business this App pays for it self, I pay $80 per year and just forget about it when I needed the most, it will work immediately, seamless, and will get me out of trouble. I can take a picture of a document fax it over or receive a fax on the road. Is very reliable I have been using this service for four years now, It beats to have a fax line, buying the toner and other side expenses. I highly recommend this app even if you fax one page per month is pretty much what it cost you to go to the currency exchange, plus your time, plus your has, and maintenance

Ok so first off, it’s so hard to even figure out how to log in. They send you the phone number and password in an email once you sign up.. you don’t get to create one yourself. Second, the one and only thing I did like is that you can upload pdf’s to fax over which makes it super easy BUT you can’t do more than one at a time Third, the app crashes a lot Fourth, it says you can cancel anytime but really you have to jump through hoops. I went to the settings and tried to click on my plan. Once I clicked on my plan, the entire app would crash and log me out. Ok? Weird right? I tried this 10 times it did the same thing every time. I finally went back to my original email from signing up where it says cancel anytime. I clicked on it and it reroutes me to a page with their customer service number or to start a chat with a customer service representative. I chose the chat service. Took literally minutes to even get a response and then finally once I “confirmed” my account, email and identity to be able to cancel they offered me a $7.95 downgrade for the same package to stay with them. I said no thanks then they offer $4 for 100 pages a month I said no thanks and then finally my account was canceled.. I just think that’s ridiculous and if I didn’t call or chat with them to specifically “cancel my account anytime” they would’ve kept charging me. You can seriously download FREE fax apps don’t pay for this one

I signed up for the free trial and it was easy to navigate on a web browser and via app.I liked that I could send and receive faxes at an affordable price. And it was easy to cancel, unlike some other online faxing options. I would have kept my subscription but it’s NOT HIPAA compliant and I need to fax PHI. I was primarily planning to use this for Healthcare related faxing needs. But when I found out it wasn’t HIPAA compliant, I had to cancel my subscription.Please make this service HIPAA compliant.Please make the faxes via web browser, email, and APP, secure, encrypted, and HIPAA compliant. Then I would definitely come back as a customer! Thank you so much!

I’ve enjoyed your system for years, but the recent update several weeks ago is not great. The main issues include that in the sent mailbox there are only numbers and not the subject lines of what was sent as in the previous version of the app. This makes it extremely difficult to check what faxes have been successfully sent. Also, the new viewer for faxes is sub-par. It was much better being able to swipe through pages of a fax, now it requires clicking an arrow button at the bottom the screen that often is unresponsive (it seems to be a tiny zone on the screen), so flipping through the fax is very difficult. We’ve also had issues with sending all pages of faxes. Thank you for your attention to this.