StarHub App

Name: StarHub App
Rating: 3.2 (140 reviews)
Author: StarHub Ltd

Utilities

Free

140 Ratings
Ages

4+
Years
Category

Utilities
Developer

StarHub Ltd
Language

EN
English
Size

323.3
MB

The StarHub app is here to help you do more, effortlessly. Discover new deals and manage your StarHub services anytime, anywhere with the refreshed StarHub app! • Shop our latest mobile, broadband and entertainment offerings, all within the app • Activate and manage your mobile plans, view your data allowance, add roaming packs and more • Change up your entertainment offerings with new TV+ passes and streaming add-ons • View and pay your bills, or top-up your StarHub wallet with ease • Get alerts on the latest deals or important updates related to your services • Subscribe to add-ons and services like our cyber security suite or worry-free device care • Have any questions? Get 24/7 support from our virtual assistant StarHub's achievements and assurances: • Sustainability Champion: Named World’s Most Sustainable Telco on 2025 Corporate Knights' Global 100 • Data safety certified: Awarded with the Data Protection Trustmark (DPTM) certification by Infocomm Media Development Authority (IMDA) • Secure transactions: Committed to the high standard in payment safety with PCI-DSS compliance

Ratings & Reviews

3.2

out of 5

140 Ratings

Unreliable company
06/25/2025

Smurffette11
I bought a tourist eSIM and encountered many issues while using it, along with poor experiences from both online and in-store customer service. Long story short: beware of their misleading information, and do not top up if you already feel your money hasn’t been well spent.One staff member even asked me to top up another $10 just to test their service, but when things went wrong, they refused to refund me. He claimed that the online and in-store teams are actually independent contractors with no affiliation — which was incredibly frustrating.
Unreliable company
06/25/2025

Smurffette11

I bought a tourist eSIM and encountered many issues while using it, along with poor experiences from both online and in-store customer service. Long story short: beware of their misleading information, and do not top up if you already feel your money hasn’t been well spent.One staff member even asked me to top up another $10 just to test their service, but when things went wrong, they refused to refund me. He claimed that the online and in-store teams are actually independent contractors with no affiliation — which was incredibly frustrating.
Ad pop ups
11/05/2022

Panda KFP
Who ever group of people wrote the app should be fired. Ad pop up while making payment without a way to close the app except clicking on the sign up button every time you have need to look at the OTP. Which takes you to a sign up for whatever product you’re peddling. And you have to start the payment process from scratch. Seriously guys are you guys that dumb to not beta test this before going live?
Ad pop ups
11/05/2022

Panda KFP

Who ever group of people wrote the app should be fired. Ad pop up while making payment without a way to close the app except clicking on the sign up button every time you have need to look at the OTP. Which takes you to a sign up for whatever product you’re peddling. And you have to start the payment process from scratch. Seriously guys are you guys that dumb to not beta test this before going live?
Not user friendly
08/06/2022

RC-SG
When I open app, a pop-up window appears and I need to close it to access the data. This is an app for customers who pay Starhub. It cannot have self-serving freeware kind of advertisements. I regularly take screenshots and send the usage details to my kids. Everyone I take a screenshot, a pop-up window appears which is a big irritation. Turn off all pop-up windows.
Not user friendly
08/06/2022

RC-SG

When I open app, a pop-up window appears and I need to close it to access the data. This is an app for customers who pay Starhub. It cannot have self-serving freeware kind of advertisements. I regularly take screenshots and send the usage details to my kids. Everyone I take a screenshot, a pop-up window appears which is a big irritation. Turn off all pop-up windows.
Frustrating app
07/11/2025

Nlitnme
This app is a frustrating experience. When you call customer service, they’ll tell you to use the app and take the steps you’ve already been trying in the app. Then they’ll tell you to delete the app and reinstall it. Then you can start over again. Many loops. I’m definitely leaving SH when my contract is up.
Frustrating app
07/11/2025

Nlitnme

This app is a frustrating experience. When you call customer service, they’ll tell you to use the app and take the steps you’ve already been trying in the app. Then they’ll tell you to delete the app and reinstall it. Then you can start over again. Many loops. I’m definitely leaving SH when my contract is up.

Version 7.24.2 Your feedback has shaped the new StarHub App! Dive into a more personalised all-in-one experience. We’ve made it all about you, ensuring a smoother and more connected journey. Discover the enhancements and stay effortlessly in touch.

Version 7.24.2

2d ago

Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- Identifiers
- Usage Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Diagnostics