COSMOTE

Name: COSMOTE
Rating: 4.6 (3520 reviews)
Author: COSMOTE

Utilities

Free

3.5K Ratings
Ages

4+
Years
Category

Utilities
Developer

COSMOTE
Language

EN
+ 1 More
Size

448.3
MB

New design, new features and easy management of your connections. An application to find everything you are looking for and are interested in! Your Connections Easy and direct navigation in the application, with the ability to add all your products for real-time updates and multiple options to manage. Check all your balances at a glance, view available allowances for VOICE, MB, SMS, and activate services and bundles based on your needs. New bill notifications, with quick and easy payment and full access to your bill history and payments. A new bill reminder option is offered, so that you always have control. - Magenta AI Discover the power of AI at your fingertips. Unlock endless possibilities and enhance your productivity with real-time world knowledge queries. - Shop Bundles, services, new plans and offers for your connections - mobile, landline, and TV. Additionally, you can get COSMOTE TV to enjoy your favorite program anytime without any commitment. - Magenta Moments Magenta Moments is the new big loyalty program of COSMOTE TELEKOM! Discover exclusive experiences, gifts, telecommunication rewards, and coupons on shopping, entertainment, food, travel, and more! Enjoy unique benefits from top partners in Greece and abroad, and take part in exciting competitions! - Support Support, informative material and information for anything you need. You can choose from recommended categories, type in the search field what you are interested in finding, check your connection, monitor your requests and chat with the personal assistant 24/7.

Ratings & Reviews

4.6

out of 5

3.5K Ratings

Horrible wait time with customer service
07/04/2025

Mavrelos
I spent over an hour being connecting to 4 different people and getting nothing done. I just wanted to top-up my router that I use every summer. I wanted to avoid going to a physical store and the options aren’t available on the Cosmote App. I was forced to go to a store and even then they told me I could have done it on the app or through a representative, I almost blew-up. Waisted hours of my day to get this done. NEVER AGAIN!
Horrible wait time with customer service
07/04/2025

Mavrelos

I spent over an hour being connecting to 4 different people and getting nothing done. I just wanted to top-up my router that I use every summer. I wanted to avoid going to a physical store and the options aren’t available on the Cosmote App. I was forced to go to a store and even then they told me I could have done it on the app or through a representative, I almost blew-up. Waisted hours of my day to get this done. NEVER AGAIN!
An app to cause seizures
Jan 6

Vasileikon
This is, by far, the most dysfunctional phone app I have seen in my entire life. Not only do the developers constantly change and redesign it, you get bombarded with basically everything g else that is entirely unrelated to your phone connection. When I opened it today,, my account balance disappeared under basically hidden buttons and everything on screen was to buy things and get discounts on the utterly most irrelevant things on the planet. To illustrate, imagine going to look for a bicycle and you get carpet bombed with travel packages to Mars with worm-dining inside an active volcano, drowning in sea water. Exactly. Their main page makes zero sense. Their ad agency needs to be fired, as I know how these things work in Greece. They’re justifying high budgets by delivering seizure-causing, worthless apps like these to their client, Coamote. And their payment system stopped working if you’re abroad.

Developer Response
Hello Vasileikon, The content on the new home page does not concern advertisements, but services that belong to the world of COSMOTE TELEKOM! It's all in one place, so you can easily access stuff that's useful to you every day, like BOX coupons, payzy payments, and insurance solutions that fit your needs. At your disposal, Maria.
An app to cause seizures
Jan 6

Vasileikon

This is, by far, the most dysfunctional phone app I have seen in my entire life. Not only do the developers constantly change and redesign it, you get bombarded with basically everything g else that is entirely unrelated to your phone connection. When I opened it today,, my account balance disappeared under basically hidden buttons and everything on screen was to buy things and get discounts on the utterly most irrelevant things on the planet. To illustrate, imagine going to look for a bicycle and you get carpet bombed with travel packages to Mars with worm-dining inside an active volcano, drowning in sea water. Exactly. Their main page makes zero sense. Their ad agency needs to be fired, as I know how these things work in Greece. They’re justifying high budgets by delivering seizure-causing, worthless apps like these to their client, Coamote. And their payment system stopped working if you’re abroad.
Developer Response Jan 8
Hello Vasileikon, The content on the new home page does not concern advertisements, but services that belong to the world of COSMOTE TELEKOM! It's all in one place, so you can easily access stuff that's useful to you every day, like BOX coupons, payzy payments, and insurance solutions that fit your needs. At your disposal, Maria.
Online activation doesn't work
07/28/2025

PexonK24
I recommend not to purchase sim card from Cosmote online, if you are a foreigner, because you will not be able ti activate your SIM card through the application, which seems to be the only way. After successful verification of you identity, the form is not picking up your first and last name, which are mandatory fields that can't be entered manually, you are not able to move to next step. After talking to support for 12 minutes, their final response was that I need to go to their shop, and closest one is 1 hour ride from my place. I proposed to send my details by email, but they told me it's not possible. I didn't find any other way to submit my dissatisfaction, as even bot chat was closing the chat as technical problem when I mentioned the issue I have.

Developer Response
Hello PexonK24, Sorry for the experience you had. Make sure you have the latest version of the app and try connecting to data instead of wifi in case there is a temporary network failure. If the issue persists, email us to playstoresupport.GRC02@cosmote.gr to see what happens. At your disposal, Anagnostis
Online activation doesn't work
07/28/2025

PexonK24

I recommend not to purchase sim card from Cosmote online, if you are a foreigner, because you will not be able ti activate your SIM card through the application, which seems to be the only way. After successful verification of you identity, the form is not picking up your first and last name, which are mandatory fields that can't be entered manually, you are not able to move to next step. After talking to support for 12 minutes, their final response was that I need to go to their shop, and closest one is 1 hour ride from my place. I proposed to send my details by email, but they told me it's not possible. I didn't find any other way to submit my dissatisfaction, as even bot chat was closing the chat as technical problem when I mentioned the issue I have.
Developer Response 07/30/2025
Hello PexonK24, Sorry for the experience you had. Make sure you have the latest version of the app and try connecting to data instead of wifi in case there is a temporary network failure. If the issue persists, email us to playstoresupport.GRC02@cosmote.gr to see what happens. At your disposal, Anagnostis
Top Up Problems
10/03/2023

Punky345
It is very difficult to navigate your site to top up my account. I correctly saved my credit card information in the app, but when I went to purchase a service I received an error or a statement stating that I don’t have enough money in my accounts. I tried getting assistance through chat, but she stated foreign credit cards don’t work. If that is the case it is a company failure to have this restriction. If it isn’t the case, then their customer service is not providing accurate information and assistance to buy service.

Developer Response
Good evening Punky345,We are sorry for the experience you had with the top up. If the issue persists, email us at appstoresupport.GRC02@cosmote.gr to see what's going on.Best regards, Elias
Top Up Problems
10/03/2023

Punky345

It is very difficult to navigate your site to top up my account. I correctly saved my credit card information in the app, but when I went to purchase a service I received an error or a statement stating that I don’t have enough money in my accounts. I tried getting assistance through chat, but she stated foreign credit cards don’t work. If that is the case it is a company failure to have this restriction. If it isn’t the case, then their customer service is not providing accurate information and assistance to buy service.
Developer Response 10/05/2023
Good evening Punky345,We are sorry for the experience you had with the top up. If the issue persists, email us at appstoresupport.GRC02@cosmote.gr to see what's going on.Best regards, Elias

All of COSMOTE TELEKOM in a single app! Updated to bring you everyday value, combining all your connections, with quick access to bills & support for anything you need, and special offers Magenta Moments, BOX, COSMOTE Insurance and payzy. Available also in Dark Mode!

Version 12.8.0 Mar 24

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Identifiers
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: COSMOTE Telecommunications S.A.
Size: 448.3 MB
Category: Utilities
Compatibility: Requires iOS 15.6 or later.

iPhone
Requires iOS 15.6 or later.

iPad
Requires iPadOS 15.6 or later.

iPod touch
Requires iOS 15.6 or later.

Apple Vision
Requires visionOS 1.0 or later.
Location: This app may use your location even when it isn’t open, which can decrease device battery life.
Languages: English and Greek
Age Rating: 4+

4+

Learn More

Contains
Advertising