I just made the switch to Independent health starting in 2023. I had been with blue cross for 6 years. Blue cross was bought out by high mark and things really hit rock bottom from a customer prospective. After talking with my employer about health care options I chose Independent health. What a difference! Less wait times to talk to an IH rep, great app, great member benefits. My family and I are very impressed! Keep up the good work Independent Health!

This helps. i like being able to make sense of it by quickly checking my deductible, Health Extras balance and peeking at covered benefits on my plan before seeing a doctor.

For an insurance company that makes millions you would think that they could make an app that isn’t constantly lagging. Every time I go onto the app and try to do something simple like look for a new provider, I go to click and blank screen pops up. I have to close out the app typically more than once before it finally works. Often the app freezes as well. It’s ridiculous to have to resort to the website when the app is available and is meant to improve ease of access.

I have called and emailed numerous times in regards to a claim that was filed and I have been told for over 5 months that the check is in the mail. I have received nothing. I have not gotten any return calls and there is not a single manager or supervisor that I can talk to. I have been strung along and lied to about what is being done. I am so disappointed and exhausted trying to get something that is mine. PLEASE HAVE SOMEONE TAKE CARE OF THIS. PLEASE